Komal Tripathi

Business Development Executive

Lucknow, Uttar Pradesh, India5 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 15% increase in seller satisfaction.
Reduced operational costs by 24% through process optimization.
Expert in building long-term client relationships.

Stackforce AI infers this person is a skilled Key Account Manager in the E-commerce sector with a focus on operational efficiency.

Contact

tripathishivani409@gmail.com LinkedIn

Skills

Core Skills

Account ManagementRelationship BuildingPerformance ManagementProcess ImprovementCommunicationOperational Efficiency

Other Skills

Team ManagementTrend AnalysisProcess OptimisationCustomer SatisfactionTask PrioritisationPricing StrategyMarketingKey Account DevelopmentAdvertisingHuman Resources (HR)HR ConsultingTraining and Development (HR)HR StrategyCustomer ExperienceTeamwork

About

As a Key Account Manager with hands-on experience in account management, client success, and seller support, I’m passionate about helping businesses grow through strong partnerships and data-driven decision-making. At Meesho, I oversee key accounts—identifying growth opportunities, resolving complex issues, and improving seller performance through trend analysis and strategic initiatives. Previously at Startek (Flipkart), I advanced from Seller Support Associate to Subject Matter Expert, leading performance improvement projects that boosted seller satisfaction by 15% and reduced operational costs through process optimization. I take pride in building long-term relationships, improving operational efficiency, and creating measurable impact for both clients and the organization.

Experience

5 yrs 2 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 2 mos

Current Experience

Meesho

Key Account Manager

Apr 2023 – Present · 3 yrs 2 mos · Lucknow, Uttar Pradesh, India · Remote

Account Management: Oversaw important account affairs, addressing client correspondence, resolving problems, and providing updates on project milestones.
Trend Analysis and Prospects for
Development: monitored and examined important account patterns, seeing room for expansion and reducing any hazards.
Maximising Sales and Revenue: Employed successful upselling, negotiating, and sales strategies to increase revenue from important accounts.
Relationship Building: Maintained steadfast, enduring bonds with current vendors, which boosted customer satisfaction and helped create demand.
Process Optimisation: Enhanced management and reporting efficiency by optimising processes through the use of CRM solutions. Cost Reduction: By reallocating resources within the seller care team, considerable cost reductions were achieved, leading to a 24% decrease in expenses.
Performance Management: Managed hiring, training, and staff performance to keep operations in line with seller expectations and financial success.

CommunicationTeam ManagementAccount ManagementRelationship Building

Flipkart

2 roles

Senior Subject Matter Expert

Promoted

Aug 2022 – May 2023 · 9 mos · Lucknow, Uttar Pradesh, India

Process Improvement: Streamlined workflows by combining time-consuming procedures and getting rid of unnecessary paperwork, which resulted in the seller concerns being resolved more quickly and effectively.
Task Prioritisation: In order to ensure prompt responses, complaints were efficiently assessed and prioritised based on submission time and other important parameters. Product Knowledge: She was able to give vendors better support and service because she kept up-to-date knowledge of all the goods and services that were available.
Communication and Relationship Management: Handled seller relations with effectiveness, meeting their requirements and establishing trust by using good communication skills.

Team ManagementCustomer SatisfactionProcess ImprovementCommunication