Kumar Natrajan

Operations Associate

India4 yrs 1 mo experience

Highly Stable

Key Highlights

Achieved 95% client complaint resolution within SLA.
Exceeded sales targets by 15.6% at Schneider Electric.
Recognized as Employee of the Year in 2023.

Stackforce AI infers this person is a skilled professional in Energy Management and Investment Banking.

Contact

Skills

Core Skills

Client ManagementSalesProject ExecutionCustomer Service

Other Skills

AccountingAgile Project ManagementAnalytical SkillsAttention to DetailBudgetingBusiness PlanningCash Flow ForecastingCommunicationConsultative SellingCost AccountingCost ControlCost-Benefit AnalysisCustomer InteractionCustomer RelationsDCF Valuation

About

Kumar Natrajan is an MBA graduate from IIT Kanpur with a strong foundation in management, finance, strategy, sales, and leadership, complemented by an engineering background. He combines analytical rigor with business intuition to deliver measurable impact across investment banking, client management, and global operations. Prior to his MBA, Kumar worked as Manager – Services at Schneider Electric, managing global clients across India, Malaysia, and Singapore. He resolved 95% of client complaints within SLA, strengthened long-term relationships, improved satisfaction levels, and ensured seamless communication for business retention. He also managed client portfolios exceeding $2.5M, surpassing sales targets by 15.6%, and was recognized as Employee of the Year (2023). Major Clients Served: Indian Oil Corporation Ltd (IOCL), India Bharat Petroleum Corporation Ltd (BPCL), India Hindustan Petroleum Corporation Ltd (HPCL), India Reliance Industries, India L&G Petronac, India Projects and Development India Ltd (PDIL), India Sonatrach, UAE Toshiba, Japan Gutor Electronic Asia Pacific Sdn. Bhd, Malaysia BASF, Singapore During his MBA, Kumar interned as an Investment Banking Analyst at Finlatics, leading projects that enhanced capital-raising efficiency and returns. He holds certifications in Google Project Management(Google), Lean Six Sigma (KPMG), Corporate Finance (CFI), and Mini MBA in Marketing Strategy (MW, London), and is adept at thriving in fast-paced, data-driven environments, creating long-term value through leadership, strategic execution, and operational excellence.

Experience

4 yrs 1 mo

Total Experience

2 yrs

Average Tenure

Current Experience

Schneider electric

2 roles

Manager-Services

Promoted

Jan 2022 – Feb 2023 · 1 yr 1 mo

Business Unit: Energy Management
Function and Sub-function: Customer Projects and Services | Front Office Sales Services
Completed 6-week industrial UPS product training in Malaysia, gaining insights into business operations, product lifecycle management, and optimizing processes for enhanced company growth and efficiency
Managed global clients, resolving 95% of complaints within SLA, strengthening client relationships, increasing satisfaction levels, and ensuring smooth communication for long-term business retention
Led complex projects on schedule, maintaining quality standards, optimizing workflows, enhancing productivity, and ensuring coordination between teams for successful project delivery
Exceeded sales targets by 15.6%, achieving a net revenue of $2.5M, optimizing sales strategies, enhancing client acquisition, and driving overall business growth
Major clientele:
Indian Oil Corporation Ltd(IOCL), India
Bharat Petroleum Corporation Ltd(BPCL), India
Hindustan Petroleum Corporation Ltd(HPCL), India
Reliance Industries, India
L&G Petronac, India
Projects and Development India Ltd(PDIL), India
Sonatrach, UAE
Toshiba , Japan
Gutor Electronic Asia Pacific Sdn. Bhd, Malaysia
BASF, Singapore
Achievement: Received ‘Employee of the Year’ award

Client ManagementSales StrategiesProject ManagementCustomer RelationsCommunicationSales

Presales Engineer

Feb 2020 – Jul 2020 · 5 mos · Gurgaon, Haryana, India

Understanding of different stages of Gutor business from FEED, Presales, Sales, Project Execution and Customer Service (manpower & service delivery)
Designing of industrial 1-Phase & 3-Phase output UPS systems using Gutor configurator
(Gutor internal software tool to design UPS) and Ni Cad battery sizing using HBL battery sizing tool
Understanding the different aspects of UPS design like rectifier design for different battery backup/ autonomy time, Inverter design for different loads with PF for lagging to leading loads, battery breaker, output of ups with or without static switch, operating temperature 42 / 55 degree Centigrade, IP Level of protection for UPS for harsh environment
The importance of the commercial T&C’s of customer and incorporating the impact of commercial conditions in the configurator & service offer like INCO terms, packing, warranty duration , FAT,documentation, comissioning charges (per manday - 8 /10 Hrs per day, overtime, & mobilisation charges)
The Gutor internal approvals for customer quotes above USD 500K like S0, S1, legal approval on SE and Platinium, Golden rules, credit approval of customer and finally S2 approval for new projects and approval for spares to CS Manager at HQ & DirectorService
Commissioning of UPS at site – important steps like pre commissioning check list, understanding the as built drawings, commercial prudence of commissioning PO’s, verification of design drawing before going to site. Site training to customer engineers
Tracking and updating customer information example: for VIP customer like Reliance, each serial number details are updated in terms of critical components changed which helps customer plan for PM, mandatory replacement of consumable spares like fans, capacitors, DC CT etc. and helps in timely spare sales

UPS DesignCustomer ServiceProject Execution

Punjab engineering college

2 roles

Student Representative

Jul 2019 – Jul 2021 · 2 yrs · Chandigarh, India

Student Representative of SAC, elected among 22 different candidates, acting as a liaison between student community and administration for relevant issues