Sep 2023 – Nov 2025 · 2 yrs 2 mos

• Lead a team of 8 analysts supporting Sales Ops and FP&A for 7 sales organizations, 1,500+ sellers, and 250 business unit leaders
• Helped to plan and implement a new commission and quota planning platform (2025), modernizing methodology and improving transparency across the business.
• Own SHI’s global sales forecasting process, standardizing cadences, building executive-ready forecast packs, and integrating pipeline coverage/booking trend analysis to improve accuracy and leadership trust.
• Serve as strategic partner to Sales VPs, providing insights on segmentation, pipeline health, and sales productivity to guide decision-making.

Jul 2019 – Aug 2023 · 4 yrs 1 mo

• Acted as dedicated Ops Manager for ISAM, Commercial, and SMB orgs, partnering with Sales VPs on KPIs, forecast accuracy, partner engagement, and headcount planning.
• Led SHI’s first formalized account segmentation and realignment initiative, cleansing and mapping large data sets using advanced Excel formulas, reassigning thousands of accounts, and improving sales coverage efficiency and accuracy leveraging internal and third party data.
• Restructured ISAM support model (2021), creating pod teams and retention sellers, redesigning compensation/quota methodology, and reallocating accounts to align resources with customer potential.
• Managed 6 data analysts delivering corporate sales reporting (PBI dashboards, CRM data integrity, quota), driving consistency and data-driven decision-making.

Jan 2018 – Jun 2019 · 1 yr 5 mos

• Built SHI’s CSP (Cloud Solution Provider) program. Created both internal reporting and owned sales progress to Microsoft. Worked with internal Microsoft resources to develop a go-to-market message.
• Executed a large-scale account segmentation project for the Corp business over 4 months. Leveraged internal and external data sources to guide sales’ selection of top accounts. Facilitated the transition of thousands of accounts within the organization
• Revamped SHI’s Renewals Program (PRO) through partner conversations, sales enablement, and reporting.

Sep 2015 – Dec 2017 · 2 yrs 3 mos

• Sales manager for ISAMs supporting customers in the TOLA region. Responsible for a $185M revenue business across 3 district offices.
• Finished 104% to plan on $12.3M quota in 2016
• Chairwomen’s Club Winner – 2016

Feb 2015 – Sep 2015 · 7 mos

• Main point of contact for SHI Corp Field’s Dell business, about $131M revenue. Worked directly with SHI sales teams to maximize profits in their Dell client opportunities. Managed pipeline deals and helped grow partnerships between SHI and Dell sellers. Teamed with marketing to create sales rep incentive pricing/programs, and both customer facing and internal events.

Jul 2014 – Feb 2015 · 7 mos

• Responsible for managing Corp Field’s Dell Client business; roughly 140 inside reps and their field counterparts. Responsible for educating sellers on Dell pricing programs and products. Worked with sales teams to deliver customer calls/presentations and assisted in closing Dell business.

Jun 2010 – Jun 2014 · 4 yrs

• SHI has transformed from a "software only" regional reseller into a $4 billion+global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world class customer support have made us the complete hardware, software and IT solutions provider we are today.
• Under the guidance of our current ownership for over 20 years, SHI has experienced tremendous growth in size and scope without merger or acquisition. Remaining focused on the job at hand has allowed us to forge long-term relationship
• with clients and partners, who remain our most loyal and ardent supporters. The most important metric by which success can be measured is the rate at which we retain our customers. SHI boasts a 99% customer retention rate, ranking among the highest in our industry or any other.
• Specialties:
• Information Technology, Software, Hardware, Integration, Solutions, Cloud Computing

Jun 2009 – Aug 2009 · 2 mos

• Researched leads through social networking sites such as Twitter and LinkedIn to target markets for TGI and their product.
• In a short time, created many new business alliances for The Gabriel Institute.

Jan 2009 – Jul 2010 · 1 yr 6 mos

• Worked as an assistant in the Dean's Office in The College of Liberal Arts. Answered incoming calls, set appointments and ran errands for the College of Liberal Arts.