Apr 2024 – Mar 2025 · 11 mos · Delhi, India

• Leading the Core platform for the flagship product i.e., Milestone Presence Cloud – A SAAS platform to manage digital presence of the business.
• Led the integration of LLMs like chatgpt and gemini for flow automation to achieve 75% faster client onboarding
• Analysed and productised the configurational issues reducing more than 90% client tickets and saving thousands of dollars in support hours.
• Launched the platform for a new target group i.e. agencies for additional revenue stream making platform more scalable and dynamic
• Revamped the entire user experience to achieve modern UI and higher NPS score
• Managing a team of 4 product managers

Apr 2023 – May 2024 · 1 yr 1 mo · Delhi, India

• Identified slow performing operations and worked closely with engineering for technical optimizations resulting in 90% faster performance
• Eliminated the manual steps from the user’s day to day activities saving 50% of operational efforts with in-depth user understanding and automating API integrations with 3rd party products
• Mitigated security risks and delivered integrated login experience with capabilities of SSO based login to the platform.
• Launched a digital presence evaluator tool from scratch to enable sales team access prospects and generate insights before pitch to the customers. More than 400 reports generated in 6 months.
• Awarded Employee of the year for FY 2023-24

Mar 2022 – Apr 2023 · 1 yr 1 mo · Delhi, India

• Responsible for the foundation and launch of a new product i.e., Omni-channel inbox to drive real time customer engagement for the client on FB, Google, Whatsapp, and website using AI agents on dialog flow
• Led the transition of analytics platform from Google’s universal analytics to Google analytics 4. Migration of 100% customers maintaining data history
• Introduced monthly emails on website analytics driving 66% higher product engagement among clients
• Worked closely with Customer Success teams to build client’s data integration capabilities

Oct 2017 – Mar 2022 · 4 yrs 5 mos · New Delhi Area, India

• Kisan Diary
• Launched a suite of products for farmers and farmer product companies for operations and finance management of farmers and FPOs.
• Led the initiative from idea to scale of 80,000 farmers and 35 farmer companies within a year.
• Drove strategic marketing and expansion across 4 keys geographies of India
• Streamlined operations playbook and training material.
• Managed a lean team of 7 member including developers, QA and designer.
• Chatbots
• Designed and developed a working prototype for taking orders and complaints on a WhatsApp chatbot.
• Managed a team of engineers to develop 3 chatbots in a span of 8 months in Hindi and Telugu
• Worked closely with monitoring team to increase user retention by 20%
• 1200+ farmers onboarded within 8 months of launch.
• LOOP
• 30,000 farmers onboarded with about 60% retention.
• Led the product to the mark of $16M worth of transactions.
• Delivered a suite of 4 different products covering all stakeholders in the value chain.
• Awarded as “Best App in Social Space by AWS” in 2017
• Represented the company in World Economic Forum for “farm to folk” initiative.

Apr 2016 – Sep 2017 · 1 yr 5 mos · New Delhi Area, India

• Worked on infrastructure setup and implemented APIs, backend modules for flagship products
• Android App Development and end-to-end system design for suite of products.
• Led the development of product portfolio responsible training best practices to farmers
• Developed the mobile MIS system to capture operational data from the farms about the trainings and adoption of practices

Jun 2014 – Mar 2016 · 1 yr 9 mos · New Delhi Area, India

• Optimized the MIS performance by more than 95% by deploying right data extraction and DOM rendering strategy
• Developed a tool for data extraction and analysis with any dynamically generated complex query for non-technical users to readily access operations data
• Backend Development; Architecture Design; System Design
• Requirement gathering; launch and maintenance