Madhur Gupta

Business Development Manager

Gurugram, Haryana, India13 yrs 10 mos experience

Highly Stable

Key Highlights

10+ years in Revenue Operations and Strategy.
Led multi-million dollar revenue growth initiatives.
Expertise in optimizing sales workflows and CRM systems.

Stackforce AI infers this person is a SaaS Revenue Operations expert with a strong focus on B2B growth strategies.

Contact

Skills

Core Skills

Revenue OperationsSales ManagementGo-to-market StrategyBusiness OperationsBusiness StrategyOperations ManagementBusiness DevelopmentMarketing StrategyProject Management

Other Skills

Account ManagementAnalytical SkillsAttention to DetailBusiness AnalysisBusiness Process ImprovementBusiness-to-Business (B2B)CommunicationConsultingContract ManagementCritical ThinkingCross-functional Team LeadershipCustomer Relationship Management (CRM)Customer ServiceData AnalysisData Analytics

About

I am a Revenue Operations and Strategy professional with 10+ years of experience leading high-impact initiatives across fast-scaling startups and enterprise SaaS. Whether it's optimizing sales workflows, revamping CRMs, or unlocking operational efficiencies, I bring clarity to complexity and turn bottlenecks into growth levers. Currently part of the Founder’s Office at SMS-Magic, I lead RevOps across Sales, Marketing, and GTM—reducing lead leakage, improving forecast accuracy, and increasing revenue per rep by double digits. Previously, at Knowlarity (acquired by Gupshup) and Vahan Technologies (YC, Airtel-backed), I built RevOps from the ground up, launched new products, and drove multi-million dollar revenue growth via strategic partnerships with Meta, KPMG, Airtel and more. 💡 What sets me apart? A unique blend of: - Hands-on CRM expertise (Salesforce, HubSpot, Zoho) - Cross-functional leadership across sales, marketing, customer success - A strategic mindset honed through MBA training at Nanyang Business School (Singapore) - Obsession with efficiency, automation, and enablement I thrive at the intersection of data, people, and processes—aligning teams to move fast, win big, and scale sustainably. Let’s connect if you’re building something ambitious in the SaaS or GTM space.

Experience

13 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

1 yr 7 mos

Current Experience

Sms-magic

Senior Manager - Revenue Operations

Nov 2024 – Present · 1 yr 7 mos · Pune, Maharashtra, India · On-site

• Leading Sales Ops, Mktg Ops & Rev Ops.

Sales OpsMarketing OpsRevenue OperationsSales Management

Knowlarity - cloud communications

Senior Manager - Strategy & Operations

May 2020 – Apr 2024 · 3 yrs 11 mos · Gurugram, Haryana, India · On-site

Led the business operations for >250 sized B2B Saas firm (multi-hat) - 2x growth in monthly revenue within 2 years.
Orchestrated the digital transformation of legacy systems with Salesforce CRM, leading to a 20% reduction in operational costs.
Devised Go-to-Market (GTM) for New Products (WhatsApp & Chatbots), acquiring 30+ B2B clients within 6 months.‬
Led partnerships with key organizations such as Meta (formerly Facebook), KPMG, VCs, and Cogno AI, resulting in a 15% revenue contribution.
Developed SOPs, sales enablement materials & delivered training programs for Sales & Customer Success on processes, value pitching, and CRM usage, leading to 10% increase in sales revenue per rep.
Harnessed cost and revenue synergies by leading cross-functional teams to‬ manage the‬‭ integration program‬‭ for acquired firms‬‭ to streamline organization structure‬ and processes.‬
Built and maintained sales dashboards and reports that provided real-time visibility into sales performance.
Awarded CEO's Choice Award, the highest award in the organization.

TeamworkAnalytical SkillsData AnalyticsP&L ManagementBusiness-to-Business (B2B)Attention to Detail+12

Vahan inc. (y combinator, airtel & khosla ventures backed start-up)

Senior Manager - Strategy & Operations

Aug 2018 – May 2020 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Part of the company founding team; built strategy & operations from scratch.
Developed and executed business expansion strategies that resulted in the acquisition of 80+ B2B clients, including industry giants such as Uber, Flipkart, Rapido, and Zomato.
Refined product-market fit, aligning product features and offerings with market trends backed by data driven decisions to drive 5X business growth YoY.
Spearheaded collaborations with key partners, including Airtel, to optimize supply strategies, leading to a 25% boost in user sign-ups.
Handled all aspects of acquisition, engagement & retention of users and scaled the platform to 2+ Million users.

TeamworkAnalytical SkillsData AnalyticsP&L ManagementBusiness-to-Business (B2B)Attention to Detail+6

Gofro.com (makemytrip backed startup)

Manager - Business

Jul 2017 – Mar 2018 · 8 mos · Greater Delhi Area · On-site

Launched firm’s first premium travel category - Australia (Average Order Value > 2 Lacs).
Improved lead quality by 15% by revising the lead qualifying model.

TeamworkAnalytical SkillsData AnalyticsP&L ManagementAttention to DetailData Analysis+5

Plvk power engineers & consultants

Head - Projects

Aug 2013 – Jun 2016 · 2 yrs 10 mos · India

Led projects division; end-to-end responsibility of 100+ turnkey projects.
Boosted network of 30+ suppliers, leading to 30% reduction in annual purchase costs.

TeamworkAnalytical SkillsData AnalyticsAttention to DetailData AnalysisStrategic Initiatives+4

Reliance infrastructure limited

Assistant Manager

Jul 2010 – Aug 2013 · 3 yrs 1 mo · Mumbai Metropolitan Region

Core member of Director Operations team; responsible for executing 5 major projects in Sasan Ultra Mega Power Plant (UMPP) worth INR 150 Crore.
Central SPOC; end-to-end responsibility for smooth execution and issues resolution for engineering, quality, supply, and payments.

TeamworkAnalytical SkillsData AnalyticsAttention to DetailData AnalysisStrategic Initiatives+4