Manish Kumar

Head of Talent

Chandigarh, India17 yrs 10 mos experience

Key Highlights

  • Led a national TA team delivering over 5,000 hires annually.
  • Launched three new delivery centers across India.
  • Reduced hiring TAT by 30% through workflow redesign.
Stackforce AI infers this person is a Talent Acquisition Leader in the BPO and Tech sectors.

Contact

LinkedIn

Skills

Core Skills

Talent AcquisitionStrategic HiringIt Hiring

Other Skills

HiringOrganizational TalentTalent SourcingTalent ScoutingGlobal Talent AcquisitionNiche Talent AcquisitionEvaluation StrategiesData-driven Decision MakingStrategic Recruitment PlanningHigh Performance TeamsCompliance Program ManagementFull Life Cycle RecruitingCustomer Service ManagementOperational ExcellenceBuilding Organizational Capability

About

I am a Talent Acquisition & People Strategy Leader with 16+ years of experience helping organizations scale, transform, and build high-performing teams across India. My career spans global BPOs, fast-growing tech platforms, and multi-site CX organizations—where I’ve led enterprise hiring mandates, built talent engines from scratch, and partnered directly with CEOs, COOs, and CTOs. My expertise sits at the intersection of strategy, operations, and transformation. Whether it’s launching new delivery centers, architecting large-scale workforce models, building IT hiring capability, or optimizing hiring cost and speed, I focus on creating talent systems that drive measurable business impact. A few milestones I’m proud of: Led 58-member national TA team delivering over 5,000 hires a year Launched 3 new delivery centers (Jaipur, Bangalore, Pune COE) Built the entire IT hiring vertical from the ground up Reduced hiring TAT by 30% through workflow redesign Increased referral hiring by 40%, significantly reducing cost per hire Designed CXO-level dashboards that shifted hiring from reactive to predictive My leadership philosophy is simple: Talent is the backbone of every business transformation. When you get hiring right, everything else gets stronger—customer experience, delivery, culture, and long-term growth. I’m passionate about: Workforce strategy & organisational design Large-scale ramp-ups & hiring transformation Building future-ready capability in TA teams Strengthening employer branding and talent pipelines Partnering with executive leadership to enable sustainable growth I’m currently focused on shaping TA functions into strategic value creators—where data, technology, leadership capability, and human experience all work together to build teams that accelerate business success. Let’s connect if you’re building, scaling, or transforming a workforce and want to discuss ideas, trends, or collaboration.

Experience

17 yrs 10 mos
Total Experience
4 yrs
Average Tenure
1 yr 7 mos
Current Experience

Girnar care

Head of Talent Acquisition

Oct 2024 – Present · 1 yr 7 mos · India · On-site

  • Oct 2025 – Present
  • Leading the full spectrum of Talent Acquisition for one of India’s fastest-growing customer experience organizations.
  • Key Achievements & Responsibilities:
  • Leading end-to-end hiring strategy across Jaipur, managing frontline, lateral, and leadership hiring.
  • Implementing a recruitment strategy aligned with organizational expansion and capability building.
  • Leveraging recruitment analytics to optimize hiring TAT and funnel efficiency.
  • Driving candidate experience improvements and stakeholder alignment across CX, Operations, HR, and Tech.
  • Ensuring compliance with recruitment policies, audits, and statutory standards.
  • Driving D&I-focused hiring processes and talent pools.
  • Managing mentorship, capability development, and performance of TA teams.
HiringStrategic HiringOrganizational TalentTalent SourcingTalent ScoutingGlobal Talent Acquisition+2

Vcosmos

General Manager Talent Acquisition

Jul 2022 – Oct 2024 · 2 yrs 3 mos · Gurugram, Haryana, India · Hybrid

  • Feb 2023 – Sep 2024 Led PAN-India recruitment across 4 major delivery sites with a team of 58 recruiters, overseeing
  • volume, support, and IT hiring.
  • Key Achievements:
  • Spearheaded the setup of 3 new delivery sites (Jaipur, Bangalore & Pune COE).
  • Established the IT hiring vertical from scratch covering Infrastructure, Applications, Development & Support.
  • Improved offer-to-join ratio through enhanced selection models and candidate engagement frameworks.
  • Drove hiring fulfillment through optimized sourcing mix and reduced vendor dependency.
  • Partnered with CTO/CIO on niche tech hiring supporting digital transformation initiatives.
  • Strengthened employer brand visibility in the tech talent market.
Organizational TalentTalent SourcingTalent AcquisitionIT Hiring

Concentrix

Senior Manager Talent Acquisition

Nov 2021 – Jun 2022 · 7 mos · Gurugram, Haryana, India · Hybrid

  • Led a team of 15 recruiters supporting hiring for critical business units.
  • Forecasted staffing needs based on business growth trajectories.
  • Introduced recruitment marketing and digital hiring channels.
  • Improved TAT and hiring efficiency through optimized workflows.
Organizational TalentTalent SourcingTalent Acquisition

Teleperformance

5 roles

Senior Manager Talent Acquisition

Jan 2021 – Nov 2021 · 10 mos

  • Managed a high-volume hiring engine supporting customer service and technical support
  • functions.
  • Led 42-member TA team and drove massive hiring numbers across multiple business lines.
  • Strengthened TA governance, compliance, and audit readiness.
  • Designed assessment frameworks and streamlined interview evaluation processes.
Organizational TalentTalent SourcingTalent Acquisition

Talent Acquisition Manager

Oct 2018 – Jan 2021 · 2 yrs 3 mos

  • 1. Talent Acquisition & Retention Management: Ensuring end-to-end recruitment process (including strategic positions)
  • 2. Managing employee lifecycle: On boarding, Confirmation, Promotion, staff moment and Exit formalities. Maintaining, updating and controlling HRIS independently.
  • 3. Compensation and Benefits: Reviewing applicable benefits through benchmarking (Internal & External), practices,
  • 4. HR Policies & Procedures: Smooth implementation of HR policies, addressing policy related queries from employees
  • 5. MIS & Reports: Managing the preparation and maintenance of periodic reports for management, as necessary to track strategic goal accomplishment
  • 6. Assisting HR Head in PMS process
  • 7. Handling Administration & HR Overhead Budgets annually
  • 8. Responsible for grievance handling and employee relations.
  • 9. Assisting Head- HR, in various day-to-day HR operations.
Organizational TalentTalent SourcingTalent Acquisition

Manager Talent Acquisition

Promoted

Jul 2015 – Sep 2018 · 3 yrs 2 mos

  • 1. Talent Acquisition & Retention Management: Ensuring end-to-end recruitment process (including strategic positions)
  • 2. Managing employee lifecycle: On boarding, Confirmation, Promotion, staff moment and Exit formalities. Maintaining, updating and controlling HRIS independently.
  • 3. Compensation and Benefits: Reviewing applicable benefits through benchmarking (Internal & External), practices,
  • 4. HR Policies & Procedures: Smooth implementation of HR policies, addressing policy related queries from employees
  • 5. MIS & Reports: Managing the preparation and maintenance of periodic reports for management, as necessary to track strategic goal accomplishment
  • 6. Assisting HR Head in PMS process
  • 7. Handling Administration & HR Overhead Budgets annually
  • 8. Responsible for grievance handling and employee relations.
  • 9. Assisting Head- HR, in various day-to-day HR operations.
Organizational TalentTalent SourcingTalent Acquisition

Deputy Manager-Talent Acquisition

Promoted

Aug 2014 – Jul 2015 · 11 mos

  • 1. Talent Acquisition & Retention Management: Ensuring end-to-end recruitment process (including strategic positions)
  • 2. Managing employee lifecycle: On boarding, Confirmation, Promotion, staff moment and Exit formalities. Maintaining, updating and controlling HRIS independently.
  • 3. Compensation and Benefits: Reviewing applicable benefits through benchmarking (Internal & External), practices,
  • 4. HR Policies & Procedures: Smooth implementation of HR policies, addressing policy related queries from employees
  • 5. MIS & Reports: Managing the preparation and maintenance of periodic reports for management, as necessary to track strategic goal accomplishment
  • 6. Assisting HR Head in PMS process
  • 7. Handling Administration & HR Overhead Budgets annually
  • 8. Responsible for grievance handling and employee relations.
  • 9. Assisting Head- HR, in various day-to-day HR operations.
Organizational TalentTalent SourcingTalent Acquisition

Assistant Manager Customer Care

Apr 2009 – Aug 2014 · 5 yrs 4 mos

  • 2008 – 2014 Roles included:
  • Assistant Manager – Compliance & Investigation
  • Assistant Manager – Customer Care (Outbound)
  • SME & Customer Care Executive (Inbound)

Dell technologies

Customer Care Executive

Feb 2008 – Jan 2009 · 11 mos · Chandigarh, India · On-site

Education

Graduate

Jan 2017 – Present

CAREER CONVENT SCHOOL

High School Diploma

Jan 2005 – Present

St. Teresa's Day School & College

10th

Jan 2003 – Present

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