Jan 2024 – Present · 2 yrs 5 mos

• MoneyView UPI, Bill Payments, Neobanking and Savings Products

Jun 2022 – Dec 2023 · 1 yr 6 mos

• Neo-Banking
• As the first Product Owner for the Neobanking division at Moneyview, I am currently leading the development and launch of our new product, MV Bank Account. In this role, I oversee all aspects of product management, including ideation, product strategy, feature prioritization, and go-to-market planning. I collaborate closely with cross-functional teams, including engineering, design, data science, and marketing, to ensure the successful delivery of a high-quality product that meets customer needs. My experience in product management, coupled with my passion for innovation and customer-centricity, has been instrumental in driving the launch of Neobanking. I am excited to continue leading this new venture and shaping the future of digital banking.

Jan 2022 – Jun 2022 · 5 mos

• Communication Platform and WhatsApp Channel
• Managed a team of Product Managers (PM/APM) and Product Analysts to drive the Communication Product Roadmap and ensure seamless Product Delivery. Had been instrumental in building and delivering our InHouse Marketing Automation Tool - "Jarvis" delivering over 10million+ comms every day. It is capable of competing with the Best CPaaS platforms in the market today.
• Adding to this,
• Led successful pilots to showcase the efficient use of WhatsApp across the Loan Journey
• Headed the WhatsApp chat product for Collections - got 30%+ Non-Contacts to respond, grabbing 5% incremental payments
• Ran pilots with a few 3rd Party Chat Bot providers to solve use cases such as Customer Support and Onboarding
• Currently, heading the Voice based 3rd Party integrations as well across the product flow - working with AI-enabled Voice Bots

Jul 2020 – Dec 2021 · 1 yr 5 mos

• Customer Experience - Conversational AI and Vernacular Usage to drive conversions and inc the App Ratings from 3.8 to currently 4.7+ on Google Playstore
• Collaborated with a 3rd Party Conversational AI Platform to improve call connectivity by 2.5X and call conversions by 40%
• Piloted the Vernacular feature for communication across diff channels, increasing the Submit Rate by 35% & Open Rate by 20%
• Led the automation for the Real Time Disbursal; reduced Disbursal TaT by 99% with 98% accuracy
• Led other initiatives like Ticket Creation Module on the App to improve the CX for dissatisfied customers

Mar 2019 – Jun 2020 · 1 yr 3 mos

• LOS and LMS - Loan Origination System and Loan Management System
• Drove a 12-member team for automation of the LOS with zero human intervention from origination till loan disbursal
• Spearheaded the enhancement of the in-house LMS to make it more efficient and scalable to handle 1M+ Monthly applications
• Strategized and Created "Run The Business" team from scratch, defining the Product Charter, KPIs and strong processes for Funnel improvement resulting in 80% reduction in stuck applications & 10% Revenue growth

Feb 2023 – Jul 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India · Remote

• Mentored close to 30+ individuals 1-on-1 to land into their dream product jobs.

Jun 2020 – Present · 6 yrs · Greater Bengaluru Area

• Creator of a food channel on Instagram and YouTube.
• Please visit SimpleFood.in or find the same handle on Instagram :)

May 2018 – Mar 2019 · 10 mos · Beijing, China | Bengaluru, India

• Kika enhances self-expression that goes beyond technology. By leveraging AI, Kika creates emotional connection between individuals in this technology driven world.
• Currently working as PM- India for Kika OEM AI (Artificial Intelligence) Keyboard, hired and led 15 FTEs in 3 offices
• Strategizing Product Requirements, Wireframes & Roadmaps by collaborating with designers & engineers to bring features to life
• Conceptualized and led India Localization Project for Smart Features of 16 Languages – Smart Reply and Emoji Predictions
• Launched Enhanced Language Layouts and Mix Language Typing for better UX on the OEM keyboard
• Directed features like Talkback Accessibility, Smart Calculator, Weather Suggest and more for our business partners
• Spearheaded product redesign by leveraging user interviews & A/B experimentation to support design changes
• Working on App Monetization and potential business partnerships with startups looking for growth
• Designing worldwide Marketing Campaigns for our top OEM Business Partners
• Product Achievements
• Initially given 8 Indian languages, got recognized and took responsibility of the complete Indian market in <3 months
• Purified the Indian Language Dictionaries from 40% to 99% in 2 months; creating a ripple effect of better performance
• OEM App KPIs: 4.5M+ DAU (grew by 60% in 7 months) and Retention rate (M+3) 20%, 7 business partners
• Conceptualized and closed a deal with a giant IPL team for the upcoming season to deliver their official keyboard
• Helped Sales Team initiate collaboration with one of the arms of India’s leading conglomerate for an upcoming project

Mar 2018 – Dec 2020 · 2 yrs 9 mos · Bengaluru Area, India

• Serving on the Advisory Board.
• Involved as a Mentor with AnglePaisa which is portal to help startup community in India to build support,mentoring opportunities and raise funds.
• https://www.anglepaisa.com/mentors/

Nov 2017 – Apr 2018 · 5 mos · Bengaluru Area, India

• Responsible for the keyboard app Facemoji, involved in Ideation and Planning phase of 5 keyboard features for the Indian market
• Performed the Need Analysis for various features and coordinated with Dev and UX teams for delivery & beta test of features
• Achieved incremental 10M+ downloads on Play store in 5 months; 1000+ downloads of IPL theme in less than 2 weeks of launch

May 2017 – May 2018 · 1 yr · Bangalore

• Accountable for customer satisfaction, market share and profit from New Client Acquisitions for IBM Digital (North Region) driving collective business of $3M+
• Collaborated with Product Dev, Sales & Marketing Teams for IBM Marketplace driving 10% growth across product segments
• Devised the NCA Cross-Sell strategies by analyzing the past 4 years Revenue stream, resulting in 2% incremental revenue
• Achievements
• Received highest Incentive for the 1H 2018 amongst the MBA Cohort of 2017
• Distinction Holder at IBM GSS (Global Sales School) – Top 5% of the Cohort & 100%iler at IBM Top Gun Program

Aug 2016 – Jul 2017 · 11 mos · New Delhi Area, India

• Part of the Founding team of Women Entrepreneurship Programme started in IIT Delhi in association with FITT IIT Delhi
• http://weefoundation.org/index
• https://www.facebook.com/WEEFoundation/

Aug 2016 – Jul 2017 · 11 mos · New Delhi Area, India

• Responsible for Corporate & Industrial Relations and Student Entrepreneurship Network as the Director at eDC IITD.
• Conceptualized and organized events like Startup Showcase, Founders Talk etc. Met various stakeholders to develop a strong entrepreneurial ecosystem in IITD.
• Part of the core organizing team for "E-SUMMIT '17". E-summit is a 3 day long annual event of Entrepreneurship Development Cell (eDC), IIT Delhi. It is a summit of the entrepreneurs, students, budding professionals, mentors, angel investors and venture capitalists.
• Media Coverage https://inc42.com/event/e-summit-17-entrepreneurship-festival-iit-delhi/
• http://edtimes.in/2017/03/e-summit-17-the-entrepreneurship-festival-of-iit-delhi/

May 2016 – Jul 2016 · 2 mos · New Delhi Area, India

• Worked as an Innovation Intern for the Healthcare Innovation Lab based out of Columbia University, New York. (May-Jun)
• Digital Health Business Strategy and Landscape Scouting for technology diffusion. Included search and evaluation of various digital health avenues; Client among top 20 BioPharma companies
• Search and Evaluation of Digital technologies for modernizing Clinical Trials; Client among the Top 5 Bio-Pharma Companies
• Achievements:
• Received appreciation from the Chairperson, Executive Director and Project Manager for successful execution of responsibilities
• The internship extended for 3 months (Jul-Sept) where I was responsible for Project Management (HITLAB India Summit 2016-17)
• Lead Coordinator for HITLAB Innovator's Summit 2016
• Designed & spearheaded the Marketing Campaign and Operations for HITLAB Innovator’s Summit
• Actively engaged in New Business Development, client interactions and network building for HITLAB with top pharmaceutical clients

Feb 2016 – Jun 2016 · 4 mos · India

• Reporting to the Vice President Mr. Alex Qian
• Responsible for Market Research, Scoping Product features, Mapping use cases to features and coordinating with Development teams - Gaming division.
• Understanding Consumer Behaviour and recommending game localisation strategy for Indian market.
• Collaborated with Engineering, QA and UX teams to realise vision for the gaming app
• Handled game language translations as well

Dec 2015 – Jan 2016 · 1 mo · Bengaluru Area, India

• Was a part of the core team for New Product Development
• Conducted need-gap analysis to define short and long term product goals
• Analysed Competitive Landscape and Pricing structures in the market
• Performed Customer Segmentation for the product
• Product feature recommendations based on Competition and Customer analysis.
• Prioritization of the clients to be targeted
• Involved in testing the product features

Oct 2015 – Dec 2015 · 2 mos · IIT Delhi

• Headed a team of around 10 people for organizing the event at IIT Delhi
• Coordinated activities like invitations, registrations, souvenir distributions & promotions
• Spearheaded the fund raising activities for the Alumni Day
• Supervised promotional activities through Coffee Table Book "IITD - Through the Lens"
• Designed 'The Startup Showcase' for the Alumni Day

Aug 2015 – May 2017 · 1 yr 9 mos · New Delhi Area, India

• Organised Guest Lectures, Industry Talks, Conclaves, Industrial Visits and other Industry Engagements. Few of our flagship events are Building India Inc 2016, Confluence, Horizon, Op'Era, Strategia and Business Leader Lecture Series.
• Additional Responsibilities:
• Organizer: Annual BPlan Competition: Aarambh 2016 (https://www.youtube.com/watch?v=wIFod7Y2zUg)
• Instrumental in facilitating Annual Conclaves, industry related workshops and Guest Lectures for students to help them come in close quarters with the industry.

Oct 2014 – Jun 2015 · 8 mos

• Responsibility was to deliver a bug free HTML5 Game from Interactive Division of Bally Technologies ( now a part of Scientific Games)
• Undergone the HTML5 Training for developing casino slot games for online platforms.
• Was responsible to develop games - “Cash Wizard” and “Titanic” for online platforms using HTML5 for the client side.

Oct 2013 – Sep 2014 · 11 mos

• Part of Interactive Gaming Division. Bally’s iGaming Platform is an online gaming portal, allowing Casino Operators the ability to provide mobile and online play-for-free and wager-based gaming.
• Worked as SQE (Software Quality Engineer) - White Box ;
• Position included:
• Involving in all phases of STLC starting from Requirements gathering phase till Test Reporting phase.
• Ensuring Quality and timely delivery of games to the QA team.
• Helping developers in fixing the issues by setting up appropriate priorities and severity.
• Preparing Functional Test Cases for the Games and assigning to colleagues.
• Providing Knowledge Transfer to the colleagues.
• Conducting Scrums for Games in Production.
• Preparing Test Plan, Test Scenarios, Test Cases, Test Data, Test Execution Report.
• Generating Bug Report from Defect Tracking Tools like JIRA and Test Track and conducting Bug Triage with DEV team and QA team.

Dec 2012 – May 2013 · 5 mos · Bengaluru Area, India

• Worked on the Single Sign On feature for the Seat Seller Project using Google API and OAuth 2.0.
• Internship Experience Featured on @TalentEye (http://www.linkedin.com/company/talenteye)
• http://blog.talenteye.in/an-interns-take-on-redbus-in/

Jun 2011 – Jul 2011 · 1 mo · Chandigarh

• Developed a project - ENTERPRISE NETWORK SOLUTIONS using HP and Cisco Technologies