Miraz Khan

Customer Success Manager

Dubai, United Arab Emirates10 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in end-to-end recruitment lifecycle management.
Proficient in behavioral-based interviewing techniques.
Strong background in customer relationship management.

Stackforce AI infers this person is a Human Resources and Talent Acquisition specialist with a focus on recruitment strategies.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Talent ManagementHuman Resources ManagementTalent AcquisitionRecruitmentStakeholder ManagementSales Management

Other Skills

Organization SkillsTechnology RecruitmentHR ManagementApplicant Tracking SystemsBehavioral InterviewingScreeningNetworkingProject ManagementKey MetricsTraining and Development (HR)Human Resources Information Systems (HRIS)TeamworkMarketing Campaign ManagementAccount ManagementCustomer Retention

About

Hi, I’m Miraz 👋 — currently working as a Customer Success Manager at SOC Marketplace, a leading platform for cybersecurity-related services. Alongside my business development expertise, I bring strong experience in end-to-end recruitment, covering IT and non-IT roles. From sourcing to onboarding, I’ve successfully managed the entire hiring lifecycle — including campus drives, social media recruitment, vendor management, and salary negotiations. I’ve had the opportunity to hire across diverse domains, technologies, and career levels, leveraging modern hiring tools and behavior-based interviewing techniques. My goal is simple: to support businesses in scaling quickly while ensuring a smooth and seamless hiring experience for both employers and candidates.

Experience

10 yrs 11 mos

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Socmarketplace

Customer Success Manager

Aug 2021 – Sep 2024 · 3 yrs 1 mo · Dubai, United Arab Emirates · Hybrid

Organization SkillsTechnology RecruitmentCustomer Relationship Management (CRM)Talent Management

Bharti infratel limited

Human Resources Specialist

Nov 2019 – Jul 2021 · 1 yr 8 mos · Chandigarh, India

HR ManagementApplicant Tracking SystemsHuman Resources ManagementTalent Acquisition

Frontizo amazon jv

Recruiter

Feb 2019 – Nov 2019 · 9 mos · Chandigarh, India

Strong hands-on experience in managing end to end Recruitment life cycle i.e. from Sourcing to On-Boarding & related HR life-cycle activities.
Actively participating in campus hiring drives to hire the best talent.
Creating student awareness on hiring process before the recruitment drive to ensure hassle free hiring. Drafting and aligning process note and sharing with TPOs / registered students.
Creating Strategic Recruitment Sourcing plans, practicing Behavioral Based Interviewing techniques for identifying talent basis skills & cultural fit, formulating project plans which are result-oriented, cost-effective and have maximum utilization of existing resources thus supporting business in quick ramp-ups.
Have in-depth experience in effectively managing external & internal stakeholders and creating value-based relationships.
Partnering with Business Leaders & Line Managers to facilitate smooth recruitment process and carrying out regular touch base to ensure maximum customer satisfaction.
Engaging regional stakeholders on weekly ops excellence calls with for round ups and framing strategic actions for quality delivery.
Proficient in handling tough offer negotiation, internal promotions, contract hiring within a set framework while adhering to global guidelines.
Maintaining the analytics for key hiring metrics, recruiter scorecards, automated trackers and AI-based tools for ensuring target fulfillment as per SLA and KPI.

HR ManagementApplicant Tracking SystemsRecruitmentStakeholder Management

Kagaan india consultancy services (p) ltd.

KICS

Sep 2014 – May 2018 · 3 yrs 8 mos · New Delhi Area, India

We are NCR based placement consultant working in the field of ,Insurance ,Securities (NBFC) ,Banking and Mechanical field.
Kagaan has large number of people in its reach. After taking the full requirement from the client like number of employees required, skill, experience Kagaan updates all the job seekers for the openings. Kagaan has its 4 stages of interviews which are best than others. This way we stand apart in the crowd. We filter people and provide the profiles of selected candidates to company's HR for further procedure.

HR ManagementScreeningRecruitmentTalent Acquisition