MOHD RIJWAN

Operations Associate

Delhi, India5 yrs 3 mos experience

Key Highlights

  • Expert in managing logistics operations and partnerships.
  • Proven track record in sales and client relationship management.
  • Strong analytical skills with experience in data reporting.
Stackforce AI infers this person is a logistics and operations specialist with a strong focus on data analysis and client management.

Contact

Skills

Core Skills

Operations ManagementClient Relationship ManagementSales ManagementData Management

Other Skills

Fleet & Partner ManagementData AnalysisBusiness AnalysisExcel / Google Sheets (MIS Reporting)Route Planning & Operations CoordinationSales & Communication SkillsProcess Optimization & Problem SolvingCommunicationMicrosoft ExcelMicrosoft OfficePivot TablesExcel FormulasMicrosoft Power BISQLPandas (Software)

Experience

5 yrs 3 mos
Total Experience
1 yr 6 mos
Average Tenure
8 mos
Current Experience

Letstransport

Operations Executive

Oct 2025Present · 8 mos · New Delhi, Delhi, India · On-site

  • As an Operations Executive (New Initiative) at Diptab Ventures Pvt. Ltd., I manage both the Supply and Demand operations for a technology-driven logistics platform that connects drivers, vehicle owners, and customers — similar to models like Porter, Shiprocket, and Uncle Delivery.
  • My role focuses on building and maintaining a strong network of transport partners (supply side) while simultaneously expanding and managing customer acquisition and onboarding (demand side).
  • Key Responsibilities:
  • Supply Operations:
  • Identify, meet, and onboard new drivers, vehicle owners, and transport vendors across multiple vehicle categories (2W, 3W, 4W, LCV, HCV, etc.).
  • Explain company policies, incentives, and earning structures to potential drivers.
  • Coordinate with existing driver partners to resolve their operational or payment-related issues.
  • Ensure timely document collection, verification, and smooth onboarding of vehicles.
  • Maintain regular communication and relationship management with supply partners.
  • Demand Operations:
  • Visit and coordinate with clients, business owners, warehouse managers, and shopkeepers to understand logistics needs.
  • Present company offerings, vehicle availability, and customized logistics solutions to potential customers.
  • Onboard new customers onto the platform and ensure smooth activation of their logistics requirements.
  • Communicate offers, discounts, and service benefits to increase customer retention.
  • Work closely with internal teams to match demand with supply efficiently.
  • General Responsibilities:
  • Monitor day-to-day operations and ensure seamless coordination between both sides of the network.
  • Track performance metrics (onboarding numbers, trips completed, active users, etc.) and prepare daily MIS reports.
  • Assist the management team in launching and scaling new operational initiatives.
  • Resolve field issues quickly and maintain service quality and client satisfaction.
Fleet & Partner ManagementClient Relationship ManagementOperations Management

Paytm

Sales Executive

Dec 2023Aug 2024 · 8 mos · Delhi, India · On-site

  • Promoted and sold Paytm’s products and digital payment solutions to merchants and retail clients across North Delhi.
  • Built and maintained strong relationships with existing and new customers to ensure long-term business growth.
  • Achieved assigned sales targets and contributed to increasing merchant onboarding and revenue generation.
  • Conducted market visits to identify potential clients and understand competitor activities.
  • Assisted merchants with KYC documentation, app installation, and transaction setup for smooth digital payment operations.
  • Ensured accurate reporting of daily sales data, collections, and client feedback to the management team.
  • Worked closely with regional supervisors to plan marketing strategies and promotional campaigns.
  • Maintained compliance with company policies, ethical sales standards, and data confidentiality norms.
  • Recognized for consistent performance, professional conduct, and customer satisfaction.
Sales Management

Blinkit

Back Office Assistant

Apr 2022Oct 2023 · 1 yr 6 mos · Delhi, India · On-site

  • Supervised daily warehouse and delivery operations ensuring timely and accurate dispatch of orders.
  • Monitored team performance, attendance, and workflow to maintain smooth warehouse functioning.
  • Coordinated between delivery staff, warehouse team, and management for order accuracy and efficiency.
  • Ensured adherence to company policies, safety standards, and operational procedures at all times.
  • Assisted in manpower allocation, shift management, and resolving on-ground issues during operations.
  • Maintained proper documentation related to stock movement, employee attendance, and daily reports.
  • Supported new team members through on-the-job training and performance guidance.
  • Recognized by management for punctuality, teamwork, and maintaining high operational standards.

Star data

Data Entry Operator

Jun 2019Nov 2021 · 2 yrs 5 mos · Delhi, India · On-site

  • Responsibilities as Computer Operator (June 2019 – Nov 2021)
  • Managed daily computer operations including data entry, record keeping, and documentation.
  • Prepared reports, spreadsheets, and official documents using MS Office tools (Word, Excel, PowerPoint).
  • Entered, updated, and verified data in company databases with accuracy.
  • Handled email communication and internet-based research for official tasks.
  • Maintained systematic filing of printed, scanned, and digital documents.
  • Performed basic troubleshooting of hardware/software issues and coordinated with the IT team when needed.
  • Provided administrative and technical support to management and staff.
  • Ensured confidentiality of information and completed tasks within deadlines.
Data AnalysisBusiness AnalysisData Management

Education

Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)

Senior Secondary School Graduate — Mathematics and science

Jul 2018Apr 2019

GyanMantra

Advance Diploma in Computer Application (ADCA) — Computer and Information Sciences and Support Services

Jun 2017Jun 2018

Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)

High School Graduate — Mathematics and science

Jul 2016Jun 2017

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