MOHD RIJWAN

Operations Associate

Delhi, India5 yrs 3 mos experience

Key Highlights

Expert in managing logistics operations and partnerships.
Proven track record in sales and client relationship management.
Strong analytical skills with experience in data reporting.

Stackforce AI infers this person is a logistics and operations specialist with a strong focus on data analysis and client management.

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Skills

Core Skills

Operations ManagementClient Relationship ManagementSales ManagementData Management

Other Skills

Fleet & Partner ManagementData AnalysisBusiness AnalysisExcel / Google Sheets (MIS Reporting)Route Planning & Operations CoordinationSales & Communication SkillsProcess Optimization & Problem SolvingCommunicationMicrosoft ExcelMicrosoft OfficePivot TablesExcel FormulasMicrosoft Power BISQLPandas (Software)

Experience

5 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

8 mos

Current Experience

Letstransport

Operations Executive

Oct 2025 – Present · 8 mos · New Delhi, Delhi, India · On-site

As an Operations Executive (New Initiative) at Diptab Ventures Pvt. Ltd., I manage both the Supply and Demand operations for a technology-driven logistics platform that connects drivers, vehicle owners, and customers — similar to models like Porter, Shiprocket, and Uncle Delivery.
My role focuses on building and maintaining a strong network of transport partners (supply side) while simultaneously expanding and managing customer acquisition and onboarding (demand side).
Key Responsibilities:
Supply Operations:
Identify, meet, and onboard new drivers, vehicle owners, and transport vendors across multiple vehicle categories (2W, 3W, 4W, LCV, HCV, etc.).
Explain company policies, incentives, and earning structures to potential drivers.
Coordinate with existing driver partners to resolve their operational or payment-related issues.
Ensure timely document collection, verification, and smooth onboarding of vehicles.
Maintain regular communication and relationship management with supply partners.
Demand Operations:
Visit and coordinate with clients, business owners, warehouse managers, and shopkeepers to understand logistics needs.
Present company offerings, vehicle availability, and customized logistics solutions to potential customers.
Onboard new customers onto the platform and ensure smooth activation of their logistics requirements.
Communicate offers, discounts, and service benefits to increase customer retention.
Work closely with internal teams to match demand with supply efficiently.
General Responsibilities:
Monitor day-to-day operations and ensure seamless coordination between both sides of the network.
Track performance metrics (onboarding numbers, trips completed, active users, etc.) and prepare daily MIS reports.
Assist the management team in launching and scaling new operational initiatives.
Resolve field issues quickly and maintain service quality and client satisfaction.

Fleet & Partner ManagementClient Relationship ManagementOperations Management

Paytm

Sales Executive

Dec 2023 – Aug 2024 · 8 mos · Delhi, India · On-site

Promoted and sold Paytm’s products and digital payment solutions to merchants and retail clients across North Delhi.
Built and maintained strong relationships with existing and new customers to ensure long-term business growth.
Achieved assigned sales targets and contributed to increasing merchant onboarding and revenue generation.
Conducted market visits to identify potential clients and understand competitor activities.
Assisted merchants with KYC documentation, app installation, and transaction setup for smooth digital payment operations.
Ensured accurate reporting of daily sales data, collections, and client feedback to the management team.
Worked closely with regional supervisors to plan marketing strategies and promotional campaigns.
Maintained compliance with company policies, ethical sales standards, and data confidentiality norms.
Recognized for consistent performance, professional conduct, and customer satisfaction.

Sales Management

Blinkit

Back Office Assistant

Apr 2022 – Oct 2023 · 1 yr 6 mos · Delhi, India · On-site

Supervised daily warehouse and delivery operations ensuring timely and accurate dispatch of orders.
Monitored team performance, attendance, and workflow to maintain smooth warehouse functioning.
Coordinated between delivery staff, warehouse team, and management for order accuracy and efficiency.
Ensured adherence to company policies, safety standards, and operational procedures at all times.
Assisted in manpower allocation, shift management, and resolving on-ground issues during operations.
Maintained proper documentation related to stock movement, employee attendance, and daily reports.
Supported new team members through on-the-job training and performance guidance.
Recognized by management for punctuality, teamwork, and maintaining high operational standards.

Star data

Data Entry Operator

Jun 2019 – Nov 2021 · 2 yrs 5 mos · Delhi, India · On-site

Responsibilities as Computer Operator (June 2019 – Nov 2021)
Managed daily computer operations including data entry, record keeping, and documentation.
Prepared reports, spreadsheets, and official documents using MS Office tools (Word, Excel, PowerPoint).
Entered, updated, and verified data in company databases with accuracy.
Handled email communication and internet-based research for official tasks.
Maintained systematic filing of printed, scanned, and digital documents.
Performed basic troubleshooting of hardware/software issues and coordinated with the IT team when needed.
Provided administrative and technical support to management and staff.
Ensured confidentiality of information and completed tasks within deadlines.

Data AnalysisBusiness AnalysisData Management