Sep 2022 – Mar 2024 · 1 yr 6 mos · Pune, Maharashtra, India · Hybrid

• Identifying target markets, target accounts and services to be covered in the business development activity.
• Responsible for Business Development through cold calls, email campaigns, social media.
• Responsible for selling IT Software Services.
• To increase sales by identifying new prospects and opportunities, gathering customer information and requirements.
• Coordinating/Scheduling meetings with clients and delivery teams.

Apr 2021 – Sep 2022 · 1 yr 5 mos

• Roles and Responsibilities:-
• Manage the flow of day-to-day operations.
• Providing Training to the team members and help them understand about the daily work and how to complete it with in the given time frame.
• Understanding the needs and issues faced by the team members and helping them with the right solution at the right time.
• Increase the productivity of the team with less error and delivering the project both qualitatively and
• quantitatively as per the given time.
• Motivating the team and help them to walk in the same direction to achieve the business goals.
• Determining who needs to be trained and what needs to be trained as per the performance of the team members.
• Set targets for the team and help the team to achieve the target with in the timeline.
• Making daily, weekly, monthly and quarterly reports based on the performance and target achieved by the team members.
• Quick Problem Solving ability.

Jul 2019 – Mar 2021 · 1 yr 8 mos

• > Contact Discovery. Market Research and Profiling.
• > Contact Discovery through Professional networking using online
• research tools (LinkedIn, Zoom Info, and Bloomberg, Hoovers etc.) to
• retrieve contact information of prospects.
• > Pre-Sales, Cold Calling, and Lead Generation.
• > Effectively perform outbound calls to target prospects in defined
• geographies.
• > Dialled for AG,Whitepaper, BANT, MQL, etc campaigns.
• > Dialled regions like Europe, APAC and US regions
• > Generation of revenue for the organization.
• > Focused on achieving/ exceeding daily/ weekly/monthly targets defined
• for self and team.
• > Training and development of new agents and inspiring team
• environment with an open communication culture.
• > Team Handling and setting clear team goals.
• > Ensuring teams compliance with quality parameters.

Oct 2016 – Jun 2019 · 2 yrs 8 mos · Pune, Maharashtra, India

•  Contact Discovery.
• > Market Research and Profiling.
• > Contact Discovery through Professional networking using online
• research tools (LinkedIn, Zoom Info, and Bloomberg, Hoovers etc.) to
• retrieve contact information of prospects.
• > Prospecting for new clients/ lead generation.
• > Developing and maintaining the prospect database.

Oct 2015 – Sep 2016 · 11 mos · Pune, Maharashtra, India

• > Process-Flip kart.
• > Handling and resolving a customer issue.
• > Collaborating with Sales and Operation teams to help resolve customer
• issues or concerns.
• > Provide troubleshooting and technical assistance to customers.
• > Assess the customer's needs and translation into solutions.
• > Act as the first point of contact for customers seeking help with
• products or technical issues.