Mohit Sharma

Customer Success Manager

Bengaluru, Karnataka, India8 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in managing high-value enterprise accounts.
Proven track record in driving revenue growth.
Skilled in cross-functional collaboration for customer success.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and enterprise account management.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementRevenue GrowthTechnical ConsultingCustomer Support

Other Skills

Business ProcessSupport ManagementService DeliveryRevenue & Profit GrowthCoachingBusiness Growth StrategiesTeam ManagementChurn ManagementBusiness ReviewsPresentationsProblem SolvingData AnalysisDemosInterviewingBuilding Trust

About

With over 9 years of experience in Customer Success and Account Management, I specialise in client on-boarding, CRM management, revenue growth, up-selling, renewals, and retention. My expertise lies in handling enterprise clients, driving business expansion, and building long-term relationships that translate into sustained revenue growth. What I Do: Enterprise Customer Success – Managing high-value accounts, ensuring seamless on-boarding, and driving adoption. Revenue Growth – Focused on upsells, cross-sells, and renewals to maximize account value. GTM & Expansion Strategies – Aligning customer success with business growth through targeted GTM initiatives. Cross-functional Collaboration – Working closely with marketing, sales, and product teams to capture feedback, run campaigns, improve acquisition, and enhance customer experience. Key Achievements: Onboarded and expanded India’s largest MNCs, implementing numerous users and workflows - leading to multi-vertical growth. Drove the upsell of an AI powered automated fraud detection feature, streamlining operations and reducing costs for enterprise clients of my portfolio. Retained high-value enterprise clients, securing a multi-year renewal through trust and compliance reinforcement. Launched key product enhancements to support regulatory compliance for BFSI clients. Outside of work, I enjoy playing snooker, traveling, and reading fiction. Always open to networking and exchanging ideas on customer success, growth strategies, and business expansion. Let’s connect!

Experience

8 yrs 11 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr

Current Experience

Arcana

Customer Success Manager

May 2025 – Present · 1 yr · India · Remote

As a founding member of the Customer Success function at Arcana, I have collaborated closely with clients, analysts, sales, product, and engineering teams to ensure client success and drive company growth.
Proactively engaged with clients to help them navigate the Arcana platform, optimize workflows, and achieve business objectives.
Translated financial insights into actionable strategies to foster strong client relationships, drive product adoption, and maximise client value.
Provided prompt and effective support to customers addressing both functional and technical queries.
Maintained a understanding of Arcana’s products and services to provide accurate and tailored solutions to customers.
Partnered with Sales, Product, and Engineering teams to address customer concerns, ensuring seamless communication and resolution of issues.
Troubleshot and resolved customer issues with empathy and professionalism, escalating complex cases as needed while keeping customers informed throughout the process.
Engaged senior-level clients in a professional, solution-oriented manner, demonstrating expertise in financial markets, investment analytics, and risk management tools.

Business ProcessSupport ManagementService DeliveryCustomer SuccessAccount Management

Leegality

2 roles

Senior Growth Strategist - Customer Success

Aug 2023 – May 2025 · 1 yr 9 mos · Gurugram, Haryana, India

Revenue & Profit GrowthCoachingBusiness Growth StrategiesTeam ManagementChurn ManagementBusiness Reviews+5

Customer Success Lead

Jan 2022 – Aug 2023 · 1 yr 7 mos · Gurugram, Haryana, India

Acting as the ambassador of the customer and leveraging internal teams to capture feedback, remove blockers, improve product adoption, surface insights, and align resources.
Responsible for growth of 90+ B2B accounts and interacting with their C-Level executives for sales and product related feedback.
Meeting the clients in person across the country in order to organize Customer Objective Review (QBRs). Reduced churn and increased customer lifetime.
Actively engaging with clients' business and technical team and making them realize the positive impact of the product on their businesses.
Conducted interviews, training and mentored new team members to promote productivity and commitment to friendly service.
Created customer success strategies to increase customer retention.

Data AnalysisDemosInterviewingBuilding TrustCustomer RetentionCross-Selling+15

Self-employed

UPSC Preparation

May 2021 – Feb 2025 · 3 yrs 9 mos

Sarv.com

Enterprise Account Manager

Mar 2021 – Dec 2021 · 9 mos · Jaipur, Rajasthan, India

Managed growth of five of Sarv's biggest revenue generating enterprise clients worth $500,000/year.
Developed and managed business relationships with CEOs/CXOs, building rapport as immediate point of contact for existing ones and prospects.
Handled the on-boarding process and client projects through various communication channels like video conferencing, email and calls.
Leveraged internal team to resolve issues on client's end leading to reduction in client churn.

CommunicationDemosBuilding TrustCoachingCustomer Relationship Management (CRM)Customer Experience+11

Euronext solutions

Associate Technical Consultant

Jun 2019 – Jan 2021 · 1 yr 7 mos · Bangalore Urban, Karnataka, India

Liaison between the Asset Managers, C-Level management and Research Providers for understanding the app.
On-boarding and educating new clients through initial training (individual access, proprietary API and SFTP).
Maintaining repository of procedure documents and reviewing them periodically.
Converting prospects into clients by marketing new products and services released by the firm.
Managing and analysing inbound issues reported by clients through CRM tools like Hubspot.

CommunicationDemosBuilding TrustCustomer ExperienceTraining CoursesCustomer Satisfaction+6

Barclays

Process Advisor

Mar 2018 – May 2019 · 1 yr 2 mos · Noida Area, India

Handled Barclays Bank's UK and EMEA customer concerns related to Barclays’ Everyday Banking and completing them in given TAT.
Identified and resolved process oriented issues to drive optimal workflow and business growth.
Trained team members and acted as Subject Matter Expert.

Building TrustCustomer ExperienceCustomer SatisfactionProblem SolvingCustomer Support

Teleperformance

Subject Matter Expert

Feb 2017 – Feb 2018 · 1 yr · Jaipur Area, India

Supported business goals by introducing new product and service offerings to UK, EMEA and USA customers.
Led a team of 15 customer support representatives.
Supported teams in continuous delivery of quality service, enhancing usage and introducing new features.
Improved user productivity and efficiency through system training and support.
Worked with multidisciplinary teams in new product roll-out, effectively addressing enquiries and troubleshooting issues.

Building TrustCustomer ExperienceCustomer SatisfactionProblem SolvingCustomer Support