Sep 2022 – Apr 2025 · 2 yrs 7 mos

• Took on one of the most rewarding and chaotic roles of my life.
• Full-time parenting to my beautiful boy (now a certified tornado of energy and curiosity).
• I honed next-level skills in patience, multitasking, and snack-time diplomacy. This wasn’t a break; it was a transformation. Equal parts love, laughter, and life lessons I wouldn’t trade for anything.

Jan 2021 – Aug 2022 · 1 yr 7 mos

Mar 2018 – Dec 2021 · 3 yrs 9 mos

• Managed a portfolio of 500 customers, maintaining a 85% customer retention rate and generating additional revenue annually through upselling and cross-selling SaaS products.
• Responsible for account management efforts, tracking and monitoring account performance to manage the current book of business and renewals.
• Streamlined the business operations especially in the Account Management process for existing customers. Drove the implementation of new software products and updates, providing technical support and training to clients to ensure seamless adoption.
• Developed and maintained long-term relationships with high-level stakeholders, contributing to a significant increase in customer lifetime value with an average deal size increase of 15%.
• Conducted regular business reviews and account health assessments to identify opportunities for account growth, product optimization, and customer satisfaction.
• Implemented Upselling and Cross selling strategies.
• Utilize Salesforce to track accounts, forecast renewals, and manage the sales pipeline, ensuring timely follow-ups and closing of contracts. Prepared weekly status reports for internal stakeholders using KAM
• While doing direct Sales - APAC & EMEA, I managed, end-to-end sales cycle for the region. From cold leads to on-boarding corporate and enterprise clients
• Was responsible for achieving company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance
• Achieved an unprecedented target, 606% in sales within a single quarter, setting a new record for overall target attainment
• Trained and developed new sales team associates in product, selling techniques and company procedures
• Worked closely with the Marketing team for creating and distributing positive media stories to increase the brand presence
• Conceptualized and successfully launched affiliate and reseller program
• Assisted the junior team with negotiation and on-boarding

Feb 2016 – Feb 2018 · 2 yrs

• Joined as a Graduate Intern in Inside Sales and was advanced to increasingly responsible assignments, resulting in managing end-to-end sales operations for APAC.
• Delivered exceptional sales and technical presentations.
• Managed the sales cycle from initial introduction to invoicing, onboarding user training, and managing cash flows.
• Involved in SDLC for new versions, including integration and usability testing.
• Secured business from top corporate houses such as Johnson Controls, Nissan, SAE Education, McGrath Foundation, Mirvac, Vita Group, and others, successfully turning them into long-term relationships.
• Engaged leads generated through social media marketing via emails, calls, and SMS.
• Managed CRM data, lead assignment processes, activity reports, and weekly/monthly worksheets. Involved in strategic partner alliances and successful partner onboarding.
• Explored new platforms for SW integration partnerships, including Practify, Talent Rover, and Marketo.
• Worked closely with business users to enable business processes using the SFDC platform.
• Possess hands-on expertise with Salesforce.com Sales Cloud, Service Cloud, and Zoho CRM. Established an extensive network within the Salesforce space. Actively participated as a member of the WIT Pune Group and attended weekly meets of Salesforce user groups and events.
• Contributed to setting up and achieving ISO 27001 certification in 2017.