Jan 2020 – Jun 2024 · 4 yrs 5 mos

• Skilled in conducting root cause analysis and utilizing the 5 Whys method to spot gaps arising from inaccurate Amazon catalog details. Proven ability to analyze extensive datasets, identifying trends and pinpointing root causes of discrepancies.
• Managed end-to-end operational projects, following the PDCA (Plan-Do-Check-Act) framework. Utilized SQL, MS Excel, and Google Sheets to streamline project workflows and extract insights from data analysis. Resulted in the successful creation of a decision tree design for processes.
• Generated and implemented multiple ideas leading to precise resolutions and faster turnaround times, enhancing product sales and improving seller experience.
• Proficient in crafting advanced BI dashboards and visualizations with MS Excel, and Power BI. Effectively communicate insights to diverse stakeholders and address queries through regular interactions.
• Revised SOPs through detailed process analysis, enhancing resolution times and quality. Conducted rollout sessions and led verification initiatives to enforce strict SOP adherence.
• Skilled in training new employees on updates for seamless onboarding. Develop progressive reports to ensure smooth workflow processes.

Jan 2017 – Jan 2020 · 3 yrs

• Supported Amazon vendors by addressing catalog concerns, implementing changes reflected in real-time, and mentoring new associates. Implemented process changes resulting in a 0% non-value add scenario, down from 50%. Additionally, upskilled in Financial Operations Management, overseeing accounting functions, creating a project to address payment loss concerns, and coaching vendors, reducing deduction costs by 5%, previously 15%.

Feb 2016 – Apr 2017 · 1 yr 2 mos