Om N.

Operations Associate

Delhi, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7 years of experience in technical support.
Expertise in client success operations.
Strong background in hardware/software troubleshooting.

Stackforce AI infers this person is a Technical Support Specialist in the Internet service industry.

Contact

Skills

Core Skills

Change ManagementWorkforce ManagementCall Tracking

Other Skills

Process ImprovementWorkforce PlanningSQLSoftware EngineeringSoftware DesignNetworkingComputer HardwareSocial NetworkingUser Interface DesignAlgorithmsUnified Modeling Language (UML)JavaProgramming

About

Experienced technical support associate with a demonstrated history of working in the Internet service industry for 7 years. Skilled in client success operations, and digital devices hardware/software troubleshooting. Strong media and communication professional with a Bachelor; B.Sc focused in Information Technology from Kuvempu University.

Experience

9 yrs 6 mos

Total Experience

3 yrs 2 mos

Average Tenure

3 yrs 2 mos

Current Experience

Apple

2 roles

Operations Specialist

Oct 2024 – Present · 1 yr 7 mos · On-site

Product Specialist

Mar 2023 – Oct 2024 · 1 yr 7 mos · On-site

Concentrix

2 roles

Workforce Management Lead

Promoted

Sep 2022 – Apr 2023 · 7 mos · Gurugram, Haryana, India

Change ManagementWorkforce Management

Sr. Representative, Operations

Mar 2021 – Sep 2022 · 1 yr 6 mos · Gurugram, Haryana, India

Call Tracking

Zoom techy

Senior Technical Support Executive

Jul 2012 – Nov 2016 · 4 yrs 4 mos

Techmento

Video Blogger

Jun 2011 – Oct 2012 · 1 yr 4 mos · Houston, Texas, United States · Remote

Education

Kuvempu University

Bachelor's degree — Information Technology

Oct 2008 – Dec 2011

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