Parth U.

Operations Associate

Bengaluru, Karnataka, India17 yrs 3 mos experience

Key Highlights

Proven track record in enhancing customer experience.
Expert in team leadership and operational management.
Strong analytical skills driving strategic initiatives.

Stackforce AI infers this person is a Customer Experience and Operations Management expert in the SaaS industry.

Contact

Skills

Core Skills

ImplementationLeadershipCustomer ExperienceTeam Management

Other Skills

Account ManagementAnalytical SkillsApparelBPOBusiness AnalysisBusiness StrategyCRMCapacity BuildingChange ManagementContact CentersCritical ThinkingCross-Functional Team BuildingCustomer LoyaltyCustomer Relationship Management (CRM)Customer Satisfaction

Experience

17 yrs 3 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 7 mos

Current Experience

Rippling

Payroll Imports, Implementation

Nov 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Currently heading Payroll Imports Implementation department @ Rippling.
Drive alignment and operational excellence by coordinating goals, processes, and practices across teams.
Contribute to quarterly objective setting and resource planning, ensuring deadlines and targets are met.
Define clear operational objectives and delegate tasks effectively to empower team members to deliver results.
Take ownership of strategic planning and independently manage complex projects.
Commit to building team capabilities through active participation in recruitment and fostering a culture of knowledge sharing.
Engage continuously with stakeholders to ensure alignment on goals and progress.
Inspire and empower teams to reach their full potential, cultivating a high-performance culture focused on growth and success.

Analytical SkillsBusiness StrategyBusiness AnalysisCapacity BuildingChange ManagementCritical Thinking+16

Multiplier

Customer Support

May 2023 – Nov 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India · Remote

I led the Support Teams at Multiplier, overseeing key CS/CX metrics to ensure a seamless "Member Experience" across all product and support touchpoints, including chat and email interactions.
Drove the definition and tracking of key CS/CX metrics, ensuring consistently high standards in member satisfaction and engagement.
Developed and implemented strategic initiatives and internal processes to enhance support operations and scale them in line with global growth objectives.
Led a high-performing team, guiding them to execute projects that resulted in significant cost savings, operational efficiency, and quality improvements across support functions.
Collaborated cross-functionally to align member and client support strategies with business goals, ensuring the delivery of exceptional service and value.
Managed support operations across APAC, NAMER, and EMEA regions, overseeing a diverse and global team to meet the needs of members and clients worldwide.

Team ManagementLeadershipManagementChange ManagementCritical ThinkingCustomer Loyalty+23

Simpl

Customer Support

Sep 2021 – May 2023 · 1 yr 8 mos · Bangalore Urban, Karnataka, India · On-site

I structured the Customer Support Team for Simpl, driving key CS/CX metrics that enabled us to deliver a best-in-class "User Experience" across product and support touchpoints

Team ManagementManagementContact CentersChange ManagementCritical ThinkingCustomer Loyalty+20