Paul Harrison

CEO

London, England, United Kingdom26 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in transforming customer experiences with Microsoft technologies.
Proven track record in leading diverse teams and driving business development.
Champion of using technology for positive community impact.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer experience transformation and AI integration.

Contact

Skills

Core Skills

Digital TransformationExecutive LeadershipCustomer ExperienceBusiness DevelopmentTeam LeadershipSolution ArchitecturePre-sales Technical ConsultingDefining RequirementsSoftware Development

Other Skills

Microsoft TechnologiesAI SolutionsMarket StrategyAccount PlanningCoaching & MentoringPropositionBusiness ValueSkill DevelopmentSuccession PlanningKey Performance IndicatorsEmployee EngagementConsultingIT StrategyIntegrationAgile Methodologies

About

Is your organisation struggling to deliver exceptional customer and citizen experiences? Are you concerned about transforming your business with AI while maintaining a competitive edge? As the Head of Microsoft Digital Customer Experience, Europe at Capgemini, I collaborate with enterprises and government agencies to transform customer and citizen experiences across sales, service, marketing and immersive channels. By leveraging Microsoft technologies and AI solutions, I help organisations navigate the increasingly competitive landscape where exceptional customer experiences are no longer optional. As a technology executive with extensive experience building profitable Microsoft businesses in the UK and Australia, I specialize in creating compelling go-to-market strategies, shaping high-performing and diverse teams, and delivering innovative solutions that drive measurable business impact. My approach centers on aligning stakeholders around a shared vision to generate mutual value for both customers and businesses alike. I am committed to providing thought leadership on how businesses can harness Microsoft technologies and AI to transform customer experiences while addressing cost pressures and improving employee engagement. I'm a champion of using technology for good and driving positive change in our communities and the environment. Connect with me to understand how to make your business more competitive, efficient, and customer-centric.

Experience

26 yrs 8 mos

Total Experience

8 yrs 10 mos

Average Tenure

17 yrs 1 mo

Current Experience

Capgemini

3 roles

Head of Microsoft Digital Customer Experience, Europe

Promoted

Jan 2022 – Present · 4 yrs 4 mos

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Transforming customer experiences with Microsoft and AI, I lead Capgemini's Microsoft Digital Customer experience business in Europe across sales, service, marketing, commerce, immersive experiences.

Digital TransformationExecutive Leadership

Head of Microsoft Applications and Cloud Engineering

Promoted

Sep 2010 – Dec 2021 · 11 yrs 3 mos

I led a diverse team delivering cutting edge solutions using Microsoft Azure, Dynamics 365, Power Platform and Microsoft 365 through strong design and DevOps principles.
Working across a variety of industry sectors I led a team of Microsoft consultants delivering innovative solutions to major UK and international clients.
Responsibilities and achievements included:
o Development of market differentiating go-to-market offers and account planning
o Driving the development of intellectual property to reduce future cost of sale and delivery
o Business development which ensures original yet commercially sound client proposals
o Talent development and recruitment to build a UK market leading capability
o Technical and quality assurance of client deliveries to ensure strong referencing through successful delivery
o Delivery of an apprenticeship programme to support junior talent development

Team LeadershipBusiness Development