Prakash s

Operations Associate

Chennai, Tamil Nadu, India6 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in warehouse operations and inventory management.
Proven track record in enhancing customer experience.
Strong background in logistics and supply chain optimization.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on B2C operations.

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Skills

Other Skills

Stock ControlNew Business OpportunitiesInventory ControlDeadline OrientedDelivery OperationsSales ForecastingPublic RelationsInvoicingInternal and External CommunicationsInbound MarketingEmployee ManagementMaintenance and RepairMarketing OperationsInventoryMerchandising

About

Understanding planning, shipping, warehouse operation and inventory systems. Managing daily routes/schedules of shipments and deliveries. Tracking the progress of shipments. Knowing all aspects of warehouse operations. Reviewing inventory needs and keeping adequate stock.

Experience

6 yrs 5 mos

Total Experience

2 yrs

Average Tenure

4 mos

Current Experience

Bigbasket

Store Manager

Feb 2026 – Present · 4 mos · Chennai, Tamil Nadu, India · On-site

Zepto

Store Manager

Jun 2024 – Dec 2025 · 1 yr 6 mos

1)Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. 2)Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. 3)Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. 4)Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. 5)Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. 6)Provide recommendations to partners for continuous improvement on delivering best Cx metrics. 7)Provide recommendations on the training aspects required to deliver/improve Cx metrics. 8)Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Reliance jio mart

Assistant Manager

Jun 2019 – Jun 2022 · 3 yrs

Reliance jio mart (Jio mart) Ecom (B2C): * Handle Warehouse space of 100000 sq ft, with over 9000 Live SKU. Handle category like Grocery Items & FMCG. * Inbound. * Inventory. * Operation. * Outbound. * Managing staff. * Merchandising. * Hitting targets and improve the sales. * Stock control. * Hitting sales targets. * Account analysis. * Forecasting future sales. * Taking care of customer service including * handling queries and complaints.

Gulabs

Logistics Specialist

Sep 2017 – Apr 2019 · 1 yr 7 mos

* Despatch original export shipping document to customers and to ensure that customers receive the document on time for clearance. * Delivery monitoring & fulfillment * Assist in overall Site Procurement requirements for both Direct & Indirect materials. * Assist with Logistics documentation/delivery tracking/receiveing. * Ensures timely and fast deliveries of ordered materials * Tracks order acknowledgement, prepares and communicates shortage and backlog reports, and provides visibility of potential interruptions to internal customers * Tracks Site orders and confirms lead times, delivery dates, and costs * Reviews, updates, and maintains purchase orders until they are closed * Ensures Site orders adhere to supplier agreements and contracts.