Pramod Ranjan

Operations Associate

Greater Delhi, India15 yrs 11 mos experience

Highly Stable

Key Highlights

Over 16 years of experience in sales order planning.
Expert in cross-functional collaboration for operational efficiency.
Proven track record in customer satisfaction and service delivery.

Stackforce AI infers this person is a Manufacturing Operations Specialist with expertise in Sales Order Planning and Production Management.

Contact

pramodranjanjob@gmail.com LinkedIn

Skills

Core Skills

Order ManagementProduction PlanningCustomer SupportPlanning & SchedulingOrder Fulfillment

Other Skills

Demand PlanningOperational ExcellenceSales SupportTechnical Sales SupportCustomer Relationship Management (CRM)Demand Supply PlanningDispatch & SchedulingEnterprise Resource Planning (ERP)OracleDecision-MakingProblem SolvingOperations ManagementSupply Chain ManagementTechno-Commercial Operations

About

A result driven professional with 16 years+ experience in Planning, scheduling and alignment of sales orders as per customer requirements. Skilled in manufacturing operations and customer Handling. Seeking more challenges and responsibilities to enhance my skills and capabilities. My day-to-day job role also includes handling sales and customer queries for technical, commercial, and any other issues. Collaborating closely with the sales, accounts, purchase, and production teams for improvement of operational efficiency. Prepare customer satisfaction reports and implement corrective actions for improvement of service deliveries. Reporting to the Director of Order Planning and Sales Operations. Hands-on experience in AUTO CAD, ERP and Oracle, software.

Experience

15 yrs 11 mos

Total Experience

3 yrs 4 mos

Average Tenure

2 yrs 6 mos

Current Experience

J.j enterprise

Planning Manager

Nov 2023 – Present · 2 yrs 6 mos · Delhi, India · On-site

About Company: - Leading manufacturer of metal tin containers for processed food, beverages, milk products, ghee, pharma, paint, tobacco, cookies, and aerosols, serving global brands such as Amul, Nestle, Heinz, Del Monte, Haldiram, DS Group, and ITC.
Responsibilities:
Managing end-to-end Sales Order Planning, Scheduling, and Order Management processes for metal tin container manufacturing, ensuring timely and accurate order fulfillment.
Drive cross-functional collaboration between Sales, Accounts, Procurement, Production, and Logistics to meet customer delivery commitments and operational targets.
Develop, implement, and standardize SOPs to streamline workflows across planning, scheduling, and customer operations, improving efficiency and reducing errors.
Act as the primary escalation point for customer and sales queries, ensuring fast, effective, and high-quality resolutions.
Oversee artwork management for printed cans, including LSD proofing, sample development, and coordination for new product launches.
Identify and Resolve bottlenecks in order planning and recommend corrective actions to senior management.
Participate in S&OP (Sales & Operations Planning) meetings to align demand forecasts, production capacity, and inventory levels, optimizing resource utilization.
Tracking KPIs and prepare regular reports on order status, dispatch schedules, backlogs, and delivery performance.
Train and support team members on order management processes, and customer fulfillment standards.
Drive continuous improvement initiatives to streamline order-to-delivery processes and enhance customer satisfaction.

Production PlanningDemand PlanningOrder Management

Asahi india glass limited (ais)

Assistant Manager -Order Planning and Customer Support

Aug 2017 – Nov 2023 · 6 yrs 3 mos · Delhi, India · On-site

Handled order planning and Techno commercial operations.
Responsible for checking design feasibility, machine process capabilities and quotations.
Resolving query related to product pricing and quotation to ascertain needs and interests of
Customers.
Team handling, technical solution to customers and dealers to achieve customer success.
Visited potential customers and dealers to give sample product demonstration.
Monitored department’s work SOP’s, TAT and discuss with HOD on alternate day basis.
Provided Support and training to team members for managing cross-functional activities.
Supply chain and logistic coordination for timely delivery of glasses to achieve customer
Success.
Prepare team MIS, tracking Reports, data sheet for glass samples and mock up.

Production PlanningCustomer SupportOrder Management

Ericsson

Team Lead- Site Planning and Design

Jun 2011 – Jul 2017 · 6 yrs 1 mo · Gurugram, Haryana, India · On-site

Material requirements planning as per site engineering.
Follow up with the Supply chain and warehouse team.
Preparation of material quotations as per site material requirement.
Checking of site layout drawings using Auto CAD and PPT SE software.
Checking of site installation documents (SID).
Preparing MIS and tracking Reports for the team.
Assuring SLA\WLA as per project agreement.

Planning & SchedulingCustomer Support

Prothious engineering services

Design Engineer

Aug 2010 – Mar 2011 · 7 mos · Delhi, India · On-site

Checking bill of quantities (BOQ) for Pre Engineered Building PEB.
Checking of GA drawings and Shop drawings for Pre Engineered Building PEB.
Weekly report preparation.

Customer SupportOrder Fulfillment

International coil limited

Project Engineer

Jan 2010 – Jul 2010 · 6 mos · Delhi, India · On-site

Visit to customer and give product demo for refrigeration project.
Preparing material quotation as per project requirement.
Preparing project execution timeline and discuss with customer.
Coordination with plant for design and fabrication of screw compressor pack as per project.
Discussion with customer about project completion timeline.
Monitoring installation and commissioning of cold store project.

Customer SupportProduction Planning