May 2021 – Present · 5 yrs 1 mo · Pune, Maharashtra, India

Nov 2019 – Sep 2023 · 3 yrs 10 mos · Pune, Maharashtra, India

• Spearheaded the Centre for Industry-Academia Partnerships at MIT World Peace University, fostering collaboration between academia and industry.
• Oversaw non-academic functions including Marketing, Admissions, and Industry Partnerships to drive strategic initiatives, Sports & Internationalisation & drove MOUs with global Universities.
• Chaired the Admissions & Marketing Committee, implementing innovative strategies to attract and retain students.
• Contributed as a member of the Academic Council, enhancing the university's educational offerings.

Apr 2013 – May 2021 · 8 yrs 1 mo · India

• Oversaw the P&L for SSPL & spearheaded the growth of Starkenn Sports Pvt Ltd, enhancing the cycling experience for diverse riders across India.
• Managed distribution of top global cycling brands, ensuring quality products and services for customers.
• Developed engaging outdoor cycling events, fostering community and promoting the joy of cycling.
• Oversaw operations and strategic direction, driving the company's mission to cater to all cycling enthusiasts.

Dec 2011 – Jan 2013 · 1 yr 1 mo · New Delhi Area, India

• Spearheaded strategic initiatives for Hero Group, focusing on both domestic and global markets.
• Oversaw the Premium Bicycles profit center, driving growth and innovation.
• Held additional responsibilities as President of Corporate Affairs at Hero Motors Ltd, enhancing corporate relations.

Jan 2011 – Jan 2012 · 1 yr · New Delhi, Delhi, India

• Served as Chief of Staff in the Minister's Office, ensuring efficient operations and communication.
• Collaborated closely with Public Sector Undertakings (PSUs) under the Ministry, fostering strong relationships.
• Played a pivotal role in the implementation of SAP at Coal India Ltd, enhancing operational efficiency.

Jul 2009 – Jan 2011 · 1 yr 6 mos · New Delhi, Delhi, India

• Served as Chief of Staff, overseeing the efficient management of the Minister's Office.
• Monitored the progress of stadium infrastructure for the Commonwealth Games 2010.
• Implemented youth exchange programs between India and various countries, fostering international collaboration.
• Developed strong administrative and leadership skills while working in a high-stakes government environment.

Apr 2009 – Mar 2012 · 2 yrs 11 mos · Pune, Maharashtra, India · On-site

Feb 2006 – Mar 2010 · 4 yrs 1 mo · Mumbai, Maharashtra, India

• Oversaw the P&L for Tata Teleservices' wireline and Enterprise business, managing a portfolio worth Rs 750 Crs annually.
• Achieved the number 1 incremental market share for 21 consecutive months, demonstrating strong market leadership.
• Championed the rollout of Data cards in Mumbai & Maharashtra, pioneering a new category in the telecommunications sector.

Feb 2004 – Feb 2006 · 2 yrs · Pune, Maharashtra, India

• Oversaw customer service operations, including call center management, billing, and collections.
• Spearheaded initiatives in retentions and churn management, driving significant improvements in service delivery.
• Achieved a remarkable turnaround for the Maharashtra circle, elevating it from the bottom to the top rank.
• Received special recognition from Mr. Mukesh Ambani, earning a 5 out of 5 rating in annual appraisal.

Dec 1997 – Feb 2004 · 6 yrs 2 mos · Goa, India

• Oversaw Customer Operations, including response management, franchisees, and call centers for Maharashtra & Goa.
• Implemented best practices in customer service and retention during a significant merger.
• Led the migration of billing systems from CABS 2000 to BSCS, enhancing operational efficiency.
• Consistently recognized as an outstanding employee, ranking in the top 2% and selected for a General Management Program at IIM Ahmedabad.

Mar 1995 – Dec 1997 · 2 yrs 9 mos · Pune Area, India

• Was awarded “outstanding salesperson of the year award” in Oct 1996