Prerna Kapoor

Associate Partner

Delhi, India14 yrs 6 mos experience
Highly Stable

Key Highlights

  • Proven leadership in service delivery and operations management.
  • Expertise in stakeholder management and process improvements.
  • Strong background in coaching and mentoring teams.
Stackforce AI infers this person is a Service Delivery Lead in the Banking and Financial Services sector.

Contact

LinkedIn

Skills

Core Skills

Service DeliveryPeople ManagementStakeholder ManagementCustomer Experience

Other Skills

Relationship BuildingCoachingGross Profit AnalysisBusiness MeetingsReporting RequirementsCustomer RelationsTeamworkCareer Path PlanningBusiness Case PreparationAnalytical SkillsCustomer SatisfactionOperational EfficiencyTactical PlansAttritionBusiness Continuity

About

People Management, Service delivery, operations management, hiring and mentoring , process improvements, stakeholder management , decision making, transitions management, compliance, quality and control

Experience

14 yrs 6 mos
Total Experience
14 yrs 6 mos
Average Tenure
14 yrs 6 mos
Current Experience

Genpact

6 roles

Assistant Vice President

Promoted

Jun 2023 – Present · 2 yrs 11 mos

Relationship BuildingCoachingGross Profit AnalysisBusiness MeetingsReporting RequirementsCustomer Relations+2

Senior Manager

Promoted

Apr 2021 – Jun 2023 · 2 yrs 2 mos

TeamworkCareer Path PlanningRelationship BuildingBusiness Case PreparationAnalytical SkillsCoaching+27

Manager

Promoted

Mar 2018 – Mar 2021 · 3 yrs

TeamworkCareer Path PlanningBusiness Case PreparationCustomer ExperienceCoachingCustomer Satisfaction+22

Assistant Manager

Jun 2016 – Feb 2018 · 1 yr 8 mos

TeamworkCoachingCustomer SatisfactionStakeholder ManagementTactical PlansAttrition+9

Domain Trainee at Genpact

Promoted

Dec 2014 – May 2016 · 1 yr 5 mos

TeamworkService-Level Agreements (SLA)Customer Service ManagementWealth Management Services

Process Developer

Jul 2011 – Nov 2014 · 3 yrs 4 mos

Wealth Management Services

Education

Indian Entrepreneurs

Bachelor of Arts (B.A.)

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