Aug 2023 – Apr 2024 · 8 mos · Gurugram, Haryana, India · On-site

• Leading backend team with 4-5 interns, managing projects, conducting code reviews, and overseeing
• deployments to ensure efficient and high-quality development processes.
• Implemented a collaborative system for seamless partnerships with businesses like BluSmart, Ketto,
• Livlong, and FlipHealth, resulting in improved integration and expanded partnerships.
• Developed an Instant Connect feature enabling users to connect with an expert within 15 minutes,
• distinguishing our service as a first-of-its-kind in the industry.
• Implemented support for offline experts, allowing users to schedule appointments and visit experts at
• their provided addresses.
• Implemented email login, enabling access and security, facilitating expansion into 10 new countries.
• Implemented the "Find My Relevant Expert" feature, offering users the best-matched expert based on a
• series of answered questions.
• Implemented automated refund system for customer cancellations, ensuring efficient reimbursement
• process for sessions.
• Implemented automated expert onboarding and management system, empowering experts to
• seamlessly update their availability and unavailability.
• Lowered API latency from 1200-1300ms to 300-400ms by implementing caching, optimizing queries
• and enabling asynchronous processing.

Oct 2022 – Jun 2023 · 8 mos · Bengaluru, Karnataka, India · On-site

• Led a team in developing the Control Tower system, which automates tasks for the Control Tower team.
• Utilizing the chain of responsibility design pattern, this system generates tasks based on click post
• (ecommerce shipping & courier integration platform) status codes. It successfully reduced the RTO
• from 65% to 42%.
• Developed Carebuddy Management, an internal task generation system for operations employees. Its
• main purpose is to enhance the efficiency of fulfilling customer orders for medical packages. By
• automating and streamlining various processes, it simplifies the workflow and improves the overall
• customer experience
• Created a project for masking customer phone numbers to enhance privacy and prevent data leaks.
• Added a video of the day feature for our customers who purchase packages. This increased the
• engagement time from 2 minutes to 8 minutes on the therapy worksheets page.

Jan 2022 – Jun 2022 · 5 mos · Bengaluru, Karnataka, India · Remote

• Worked in Selling Partner Financial Tech team
• Created a centralized validation service for vendor central disputes
• as major project. Utilized design patterns like command, factory, and strategy to address design requirements.