Priyeshh Kumarr

Operations Associate

Kolkata, West Bengal, India6 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in logistics management with a focus on operational excellence.
Proven track record in managing B2C operations and team performance.
Strong analytical skills driving process improvements and customer satisfaction.

Stackforce AI infers this person is a Logistics and Operations Management expert in the B2C sector.

Contact

Skills

Core Skills

Operations ManagementTeam ManagementLogistics ConsultingLogistics ManagementOperations Execution

Other Skills

Analytical SkillsFIFOStock ManagementWarehouse Management SystemsGround HandlingCommunicationPresentationsRoute PlanningCustomer SatisfactionB2COperational ExcellenceManagement Information Systems (MIS)Relationship DevelopmentData AnalyticsCost Efficiency

About

Leading the helm at Flipkart's hub, my journey in logisitics management has been marked by a steadfast commitment to operational excellence and customer satisfaction. My expertise in overseeing dispatches and pickups, honed through my tenure at Delhivery, now empowers our team to execute seamless B2C operations. With a rich foundation in Civil Engineering from Hooghly Engineering and Technology College, I bring a structured and analytical approach to streamline processes. This unique blend of technical education and hands-on experience has been pivotal in delivering consistently high performance, ensuring every customer interaction contributes to Flipkart's reputation as a market leader.

Experience

6 yrs 8 mos

Total Experience

2 yrs 11 mos

Average Tenure

9 mos

Current Experience

Meesho

Area Manager

Sep 2025 – Present · 9 mos · Howrah, West Bengal, India · Hybrid

Responsibilities
Pickup Operations Management
Ensure smooth daily pickup operations from Meesho sellers in the assigned area.
Coordinate with pickup executives / courier partners.
Monitor SLA (service level agreement) adherence for timely pickups.
Vendor & Partner Coordination
Manage relationships with logistics partners handling first-mile operations.
Resolve seller/vendor issues related to pickups.
Team Management
Handle field staff (pickup associates, executives, supervisors).
Train and motivate teams for operational efficiency.
Performance & Process Monitoring
Track KPIs such as pickup TAT, success rate, seller satisfaction, cost per pickup.
Reduce exceptions like missed pickups, delays, or wrong routing.
Problem Solving & Escalations
Handle escalations from sellers about missed or delayed pickups.
Coordinate with central operations to resolve systemic issues.
Compliance & Reporting
Ensure adherence to company policies, safety norms, and compliance standards.
Prepare reports for management regarding performance metrics.