Punit Kumar Mohanty — Business Development Executive

~ 𝗕𝗿𝗶𝗱𝗴𝗶𝗻𝗴 𝘁𝗵𝗲 𝗴𝗮𝗽 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗢𝗣𝗦 𝗮𝗻𝗱 𝗦𝗖𝗠 - 𝗔. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲: For several years, spearheaded Operations for START-UPS like HOMEVERY, INDIAN VILLEZ & BLUE TEA ( Shark Tank Featured ). In the last organization, managing e-commerce platforms across the USA, UK, EU & AUS was my KRA. My focus was on: 𝟬𝟭. 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮 𝗿𝗼𝗯𝘂𝘀𝘁 𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻: I implemented a system for timely stock replenishment, ensuring smooth operations and high Sales-on-Hand (SOH) levels. 𝟬𝟮. 𝗚𝗿𝗼𝘄𝘁𝗵 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Through strategic planning and data analysis, I helped achieve a 15X growth in the USA and contributed to a key revenue milestone of ₹1 Crore in December and January 2021. 𝟬𝟯. 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: I built and led a driven team, creating SOPs for efficient workflow and troubleshooting challenges. 𝟬𝟰. 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: I negotiated and established 3PL services overseas, arranged consolidated door-to-door exports, and managed customs clearance for smooth delivery. 𝗕. 𝗧𝘂𝗿𝗻𝗶𝗻𝗴 𝗣𝗼𝗶𝗻𝘁: 𝗜𝗝𝗣 𝘁𝗼 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮: I'm grateful for the trust placed in me by the founders at Blue Tea! Their recognition of my hard work and potential led to an exciting opportunity to lead the company's social media management across India and the USA & here's what I brought to the table: 𝟬𝟭. 𝗠𝘂𝗹𝘁𝗶-𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: I managed all major social media platforms (Instagram, Facebook (META), LinkedIn, YouTube, Pinterest, Twitter, and Threads), optimizing content for each. 𝟬𝟮. 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴: Scripting, influencer collaborations, brand partnerships, and engaging content creation are my forte. I actively nurture a thriving online community through contests, giveaways, and responsive customer service. 𝟬𝟯. 𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Constant analysis of insights allows me to refine strategies, improve reach and engagement, and drive organic growth. This includes securing platform verifications and managing targeted advertising campaigns. 𝗖. 𝗠𝘆 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗶𝘀 𝗝𝘂𝘀𝘁 𝗕𝗲𝗴𝗶𝗻𝗻𝗶𝗻𝗴: I'm excited to leverage my combined skillset in operations and social media to contribute to further growth and success. - 𝐿𝑜𝑜𝑘𝑖𝑛𝑔 𝑡𝑜 𝑐𝑜𝑛𝑛𝑒𝑐𝑡 𝑤𝑖𝑡ℎ 𝑙𝑖𝑘𝑒-𝑚𝑖𝑛𝑑𝑒𝑑 𝑖𝑛𝑑𝑖𝑣𝑖𝑑𝑢𝑎𝑙𝑠 𝑎𝑛𝑑 𝑒𝑥𝑝𝑙𝑜𝑟𝑒 𝑛𝑒𝑤 𝑜𝑝𝑝𝑜𝑟𝑡𝑢𝑛𝑖𝑡𝑖𝑒𝑠 𝑖𝑛 𝑡ℎ𝑒 𝑑𝑦𝑛𝑎𝑚𝑖𝑐 𝑤𝑜𝑟𝑙𝑑 𝑜𝑓 𝑒-𝑐𝑜𝑚𝑚𝑒𝑟𝑐𝑒 𝑎𝑛𝑑 𝑠𝑜𝑐𝑖𝑎𝑙 𝑚𝑒𝑑𝑖𝑎!

Stackforce AI infers this person is a Marketing and Operations Specialist with expertise in e-commerce and social media management.

Location: Kolkata, West Bengal, India

Experience: 3 yrs 3 mos

Skills

Brand Management
Marketing Strategy
Social Media Marketing
Operations Management
Sales Management

Career Highlights

Achieved 15X growth in the USA market.
Led social media management for multiple brands.
Implemented robust supply chain systems.

Work Experience

J K Engineering Private Limited

Manager-Branding and Marketing (4 mos)

Apni Roti

Social Media Manager (4 mos)

Blue Tea India

Assistant Manager - Social Media at Blue Tea (8 mos)

Assistant Operations Manager (1 yr 9 mos)

IndianVillèz

Head Of Sales & Operations (5 mos)

Homvery

City Head (3 mos)

Education

Bachelor of Pharmacy (B.Pharm.) at Lovely Professional University

Punit Kumar Mohanty

Business Development Executive

Kolkata, West Bengal, India3 yrs 3 mos experience

Key Highlights

Achieved 15X growth in the USA market.
Led social media management for multiple brands.
Implemented robust supply chain systems.

Stackforce AI infers this person is a Marketing and Operations Specialist with expertise in e-commerce and social media management.

Contact

punit@freeflow.zone LinkedIn

Skills

Core Skills

Brand ManagementMarketing StrategySocial Media MarketingOperations ManagementSales Management

Other Skills

Analytic ReportingArtAttention to DetailBrand AwarenessBrand DevelopmentBrand StrategyBranding & IdentityBriefingBudgetingBusiness AnalyticsCRM IntegrationCampaign ManagementCatalog CreationClient ServicesCollaboration Tools

About

Experience

3 yrs 3 mos

Total Experience

8 mos

Average Tenure

Current Experience

J k engineering private limited

Manager-Branding and Marketing

Nov 2023 – Mar 2024 · 4 mos · Kolkata, West Bengal, India · On-site

Here's a glimpse of my Impact at the organization:
𝗔 .𝗕𝗿𝗮𝗻𝗱 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 & 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁:
Collaborated with members to define brand vision, mission, and core values.
Developed and executed comprehensive branding strategies to achieve marketing goals.
Conducted competitor analysis to identify market trends and opportunities.
𝗕. 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻:
Executed logo design, brand messaging, and visual identity development.
Created & Curated high-quality marketing materials across print and digital platforms.
Undertaken the execution of social media management for the projects at hand from scratch.
𝗖. 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻:
Developed and implemented data-driven marketing campaigns across various channels (social media, email, content marketing).
Managed social media platforms, created engaging content to build brand awareness and community.
Optimized website content and user experience for improved lead generation and brand visibility with external resources.
𝗗. 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗲𝗮𝘀𝘂𝗿𝗲𝗺𝗲𝗻𝘁 & 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀:
Tracked and analyzed marketing campaign performance using key metrics.
Generated reports and recommendations to continuously optimize marketing strategies.
𝗘. 𝗩𝗲𝗻𝗱𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗣𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁:
Sourced and qualified vendors for marketing services and materials.
Negotiated competitive rates and terms with vendors.
Overseen vendor contracts and ensure timely delivery of services.
Managed and regulated payment cycles for marketing-related expenses.
High-stakes projects steered -
01. Shivohum Business Park
02. The Highway Stories ( Resort )

Brand StrategyMarketing CampaignsVendor ManagementPerformance MeasurementBrand ManagementMarketing Strategy

Apni roti

Social Media Manager

Nov 2023 – Mar 2024 · 4 mos · Kolkata, West Bengal, India · On-site

𝗔𝗺𝗽𝗹𝗶𝗳𝗶𝗲𝗱 𝗼𝘂𝗿 𝘃𝗼𝗶𝗰𝗲 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝗼𝘂𝗿 𝗺𝗶𝘀𝘀𝗶𝗼𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝘀𝗼𝗰𝗶𝗮𝗹 𝗺𝗲𝗱𝗶𝗮 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
𝗔. 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:
1. Conducted in-depth analysis to optimize social media profiles for maximum reach and engagement.
2. Implemented best practices for content formatting, scheduling, and community management.
𝗕. 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 & 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
1. Developed a content calendar aligned with Apni Roti's initiatives and fundraising goals.
2. Crafted compelling and informative content (text, images, videos) that resonated with target audiences.
3. Utilized photography, videography, and editing skills to create high-quality visuals.
𝗖. 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
1. Successfully completed social media campaigns like "Charity with Santa 3.0," "Ganga Sagar Mela," and "MATRISHAKTI" (in collaboration with IMPAAC Foundation & other NGOs ) for maximum impact.
2. Developed engaging content strategies and track campaign performance using key metrics (reach, engagement, donations).
3. Collaborated with internal teams to ensure seamless APNI ROTI drives and impactful CSR activities.
𝗗. 𝗕𝗲𝘆𝗼𝗻𝗱 𝘁𝗵𝗲 𝗮𝗯𝗼𝘃𝗲:
1. Stayed updated on evolving social media trends and adapt strategies accordingly.
2. Fostered a positive online community through active engagement with followers.
3. Created strategy for onboarding more members for the APNI ROTI community via SM platforms for the coming Quarter.

Social Media ManagementContent CreationCampaign ManagementSocial Media Marketing

Blue tea india

2 roles

Assistant Manager - Social Media at Blue Tea

Feb 2023 – Oct 2023 · 8 mos · Kolkata, West Bengal, India

𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝘁 𝗕𝗹𝘂𝗲 𝗧𝗲𝗮:
𝟬𝟭. 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Handled all major platforms (Instagram, Facebook (META), LinkedIn, YouTube, Pinterest, Twitter, Threads)
𝟬𝟮. 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗮𝗹𝗲𝗻𝗱𝗮𝗿 & 𝗣𝗼𝘀𝘁𝗶𝗻𝗴: Implemented an approved SM calendar with consistent posting schedule inclusive of important dates & campaigns.
𝟬𝟯. 𝗚𝗿𝗼𝘄𝘁𝗵 & 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Increased account reach, engagement, follower count, profile activity, post interactions
𝟬𝟰. 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲𝗿 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴: Collaborated with influencers for UGC, paid content, and community building
𝟬𝟱. 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Scripted, planned, and executed influencer shoots and product shoots
𝟬𝟲. 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗮𝗯𝗹𝗲𝘀: Created and edited content for social media platforms
𝟬𝟳. 𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Planned and executed brand collaborations, campaigns, giveaways, and contests
𝟬𝟴. 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗔𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴: Scripted and executed ads with the team (META Ads, Google Ads)
𝟬𝟵. 𝗢𝗻𝗹𝗶𝗻𝗲 𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Actively monitored social media platforms and addressed customer service queries
𝟭𝟬. 𝗦𝗘𝗢 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Wrote and cross-checked SEO-friendly blog posts
𝟭𝟭. 𝗩𝗶𝘀𝘂𝗮𝗹 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻: Created pictures for blog posts using AI tools and editing software
𝟭𝟮. 𝗣𝘂𝗯𝗹𝗶𝗰 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀: Contributed to PR article publication and data preparation for festivals
𝟭𝟯. 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Interviewed, hired, and trained social media interns
𝟭𝟰. 𝗗𝟮𝗖 𝗦𝗮𝗹𝗲𝘀 𝗚𝗿𝗼𝘄𝘁𝗵: Collaborated with influencer marketing agencies to increase D2C sales (India)

Social Media ManagementContent CreationInfluencer MarketingSocial Media Marketing

Assistant Operations Manager

Jul 2021 – Apr 2023 · 1 yr 9 mos · Kolkata, West Bengal, India

𝗔. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
E-commerce platform management (USA, UK, Europe)
Sales growth strategy
Inventory management
𝗕. 𝗦𝘂𝗽𝗽𝗹𝘆 𝗖𝗵𝗮𝗶𝗻 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻:
Timely stock replenishment
Inventory Planning & Forecasting (IPI)
Storage capacity optimization
Sales-on-hand (SOH) improvement
𝗖. 𝗡𝗲𝘄 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀:
Account performance development
Collaboration with founders
𝗗. 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁:
Standard Operating Procedures (SOPs) development
Team building & recruitment
SKU troubleshooting (USA, UK, Germany)
𝗘. 𝗟𝗼𝗴𝗶𝘀𝘁𝗶𝗰𝘀 & 𝗘𝘅𝗽𝗼𝗿𝘁:
3PL service implementation
Consolidated door-to-door exports
Multi-modal shipping solutions
𝗙. 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲:
Daily operational documentation
Weekly planning & shipment alignment
Customs clearance (in-transit)
Invoice processing & disbursement
US FDA PNs, IORs & ARs
𝗚. 𝗩𝗲𝗻𝗱𝗼𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗧𝗲𝗮𝗺 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴:
Vendor coordination (pick-up & drop-off)
Team training for delivery follow-up
𝗛. 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Cost optimization strategies
Data management & preparation
Bank remittance collaboration with Accounts team

Operations ManagementSupply Chain OptimizationLogistics Management

Indianvillèz

Head Of Sales & Operations

Jan 2021 – Jun 2021 · 5 mos · Bhubaneswar, Orissa, India · On-site

𝗔. 𝗠𝗮𝗿𝗸𝗲𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀:
Market Trends
Customer Behavior
Sales Opportunities
Customer Experience Transformation
𝗕. 𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴:
Customer Retention
Repeat Business
Increased Order Value
Event & Function Sales
𝗖. 𝗦𝗮𝗹𝗲𝘀 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:
Sales Monitoring
Performance Reporting
Improvement Recommendations
𝗗. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗨𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴:
Effective Product Presentations
Product Arrangements
Customer Satisfaction
Price Justification
𝗘. 𝗘𝘁𝗵𝗶𝗰𝗮𝗹 𝗦𝗼𝘂𝗿𝗰𝗶𝗻𝗴 & 𝗔𝗿𝘁𝗶𝘀𝗮𝗻𝗮𝗹 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀:
National Awardee Artisan Network
Handloom & Handicraft Procurement
Tradition & Art Preservation
𝗙. 𝗖𝗼𝘀𝘁-𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻:
Freelance Photographer Collaboration
High-Quality Product Photography
Social Media Optimization
Budget Management

Sales ManagementCustomer InsightsMarket Analysis

Homvery

City Head

Oct 2020 – Jan 2021 · 3 mos · Bhubaneswar, Orissa, India

𝟬𝟭. 𝗙𝗿𝗲𝗲𝗹𝗮𝗻𝗰𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁:
Onboarded freelance technicians (50+) through a designed pitch
𝟬𝟮. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲 & 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴:
Built technician database & trained them on using the service app for relevant skilled work.
𝟬𝟯. 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 & 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:
Monitored technician performance & customer behavior post-service, generating reports.
𝟬𝟰. 𝗢𝗳𝗳𝗹𝗶𝗻𝗲 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 & 𝗔𝗽𝗽 𝗣𝗿𝗼𝗺𝗼𝘁𝗶𝗼𝗻:
Executed poster campaigns (societies) with technicians & freelancers to promote the app.
𝟬𝟱. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗘𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻 & 𝗚𝗿𝗼𝘄𝘁𝗵 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆:
Expanded services to nearby cities & implemented strategies to create a sustainable customer cycle.
𝟬𝟲. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻:
Ensured customer satisfaction by arranging service replacements, especially in emergencies.
𝟬𝟳. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗶𝗮𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
Organized regular meetings to address technicians' queries and solve problems.
𝟬𝟴. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 & 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗖𝗼𝗻𝘁𝗿𝗼𝗹:
Conducted daily customer calls to check service quality & gather feedback for improvement.