R Iniyan (he/him) — Operations Associate
Senior Operations Leader with ~30 years of experience across Fintech, eCommerce, Telecom, and BPO industries. Proven track record in scaling AI-driven operations, leading cross-functional teams, and driving cost efficiencies. At CRED and Amazon, spearheaded high-impact strategies that enhanced customer experience, risk management, and compliance. Passionate about leveraging technology to transform operations, build high-performing teams, and deliver world-class customer experiences.
Stackforce AI infers this person is a Senior Operations Leader in Fintech and eCommerce sectors.
Location: Bengaluru, Karnataka, India
Experience: 27 yrs 6 mos
Career Highlights
- 30 years of experience in diverse industries.
- Expert in scaling AI-driven operations.
- Proven track record in enhancing customer experience.
Work Experience
CRED
Building Operations at CRED (3 yrs 4 mos)
Amazon
Director, Transportation Risk & Compliance for APAC- MENA (1 yr 5 mos)
Lead India CS Operations (6 yrs 1 mo)
Tata Docomo (Tata Teleservices Limited)
Head- Call Centre (Pre Pay) (5 yrs 7 mos)
Firstsource Solutions Limited
General Manager- Operations (1 yr 1 mo)
Dish TV India Limited
Head Operations (1 yr 2 mos)
Bharti Airtel Limited
Sr. Manager Service Assurance (3 yrs 7 mos)
Tata Teleservices Limited
Assistant Manager- Service Ticket Management (7 mos)
City Head Customer Services (1 yr 8 mos)
Bharti British Telecom
Customer Care Executive (2 yrs)
Bharti BT Internet Ltd
Call Centre Executive (2 yrs)
Education
ELBP at School of Inspired Leadership
Bachelor of Arts (BA) Hons at Delhi University
at Demonstration Multipurpose School, Mysore
BA (Hons) at Hansraj College, Delhi
