Rahul Bansal — Associate Consultant

Passionate Survey Ops Analyst | Expert in Transforming Customer Voice into Actionable Business Insights Welcome to my professional journey! With a dynamic career spanning some of the tech industry's giants, I've cultivated a unique skill set focused on driving efficiency, effectiveness, and cost-effectiveness. Work Experience: Airbnb | Apr '21 - Present Survey Ops Analyst (Voice of the customer team) Currently serving as a key player at Airbnb, specializing in measuring survey performance (NPS,CSAT scores) for business insights using advance technology such as text analytics and prompt engineering. I design improvements to processes and services, consistently enhancing efficiency. Renowned for my ability in translating customer data into actionable insights and compelling stories that drive business decisions. Specialist in gauging customer sentiment for focused improvements through customer journey mapping. Bytedance TikTok | Dec '19 - Apr '21 Content Quality Analyst Managed content reviewing teams across diverse markets, ensuring quality by tailoring policies based on regional variations. Regularly collaborated with teams for calibration, addressing doubts, and staying ahead of emerging trends to mitigate potential escalations. Concentrix | Google YouTube Project | Apr '16 - Dec '19 Senior Quality Analyst Embarked on my career journey with Concentrix within the Google YouTube Project, where I initiated by tackling spam content in bulk using custom queries. Managed a team of 20, overseeing User appeal processes and gaining insights for query verification. Elevated responsibilities to set up a team and policies for traffic analysis, witnessing the team grow from 10 to 50. Skills & Expertise: Analytical Tools: Medallia, UnitQ, Tableau, Nexidia, Sprinklr, Advanced Excel, Google Data Studio (Locker Studio), VBA, Google Analytics (Google Sheets, Google Data Studio), Supersets (SQL) Methodologies: Six Sigma Green Belt, Kanban System Design. What Drives Me: I thrive on transforming complex data into meaningful insights that shape business strategies. Adept at collaborating with stakeholders, I bridge the gap between data and decision-makers, ensuring alignment with organizational goals. Let's connect! I'm always open to discussions on analytics, business insights, customer insights and the evolving landscape of the tech industry.

Stackforce AI infers this person is a Customer Insights Analyst with expertise in data-driven decision-making within the tech industry.

Location: Gurugram, Haryana, India

Experience: 10 yrs 2 mos