Jul 2017 – Mar 2018 · 8 mos · Bengaluru Area, India

• GSTSTAR is a comprehensive tech solution to provide GST compliance for professionals, businesses and large organizations. It is developed by Clonect Solutions, a startup backed by V Balakrishnan and T V Mohandas Pai among others.
• I joined GSTSTAR to take care of initial implementation and continuous upgrade of GSTSTAR on cloud and on-premise servers belonging to clients. Soon, I took responsibility of training and interacting with clinets' tax teams, managers and executives to ensure product successfully caters to their expectations. My job was to identify and overcome any technical challenge in client's environments, train end users on GSTSTAR, address their functional and technical queries, listen to customer's voice for ideas about new features, coordinate with technical partners, help development team in shaping product roadmap, keep a tab on competitor offerings and changes in GSTN platform.
• Accomplishments at GSTSTAR:
• ✓ Succesfully managed critical and complex accounts by providing special attention to their pain areas, and quickly addressing them. Spoke to everyone from C-Level executives to interns to get their buy-in for capabilities of GSTSTAR.
• ✓ Setup a team of accountants and engineers to support clients for functional and technical issues. Reduced the tax filing duration of client teams by up to 80%.
• ✓ Standardized and streamlined the deployment and patching process that helped in keeping up with frequent changes during initial phase of GST rollout.

Jan 2017 – Present · 9 yrs 5 mos · Bengaluru Area, India

Nov 2005 – Sep 2016 · 10 yrs 10 mos · Bengaluru Area, India

• Lead a peak team size of 120 members from onsite.
• Participated in P&L Management, control of Profitability Levers, Risk Planning, Escalation Management, External/Client Audits, Resource Selection, Knowledge Management, Quality Checks, Productivity Improvement and overall Program Administration.
• Exposure to domains like Stock Exchanges, Money Transfer, Card Transaction Capturing and Acquiring, Custodian Operations and Mutual Funds.
• Hands-on experience with GCP Engine, Big Data configuration and operations (Cloud SQL, Datastore, Bigtable and BigQuery). Aware of Google pricing models to their cloud based solutions.
• Familiarity with modern Data Warehouse practices for ETL, MDM and BI solutions.
• Participated in Resource Selection (Campus and Lateral), Capacity Building, Training Plans and cross-skill development of existing talent pool.
• High awareness of current delivery and support metrics, Familiarity with ITIL, Agile/Scrum.
• Part of three members team that governed multi-currency accounting system for asset managers and institutional investors.
• Involved in coordinating between various IT groups for timely completions of enhancements and bug fixtures, priority allocation process with the project and business solutions team, Release Bucketing.
• Coordinated with Senior Management, Business Teams, HelpDesk, Knowledge Management and Compliance for planned and emergency releases.
• Took care of complete offshore delivery, leading team of offshore and on-site consultants, collecting requirements from clients and analyzing for clarification, coordinating with onsite/offshore teams and helping them in testing to meet the requirements, monitoring build and deployment activities of the complete project.
• Involved in resource allocation process with the client managers, coordination between various IT groups, Client Business Solutions team, client’s clients and SQA with daily call to resolve GSS tickets.

Jan 2004 – Jul 2005 · 1 yr 6 mos · Pune Area, India

• Assist a team of seven members that takes care of all maintenance and development work related to Preferred Customer Program.
• Lead a team that converted TAL/COBOL programs to C/Java to improve efficiency and increase maintainability.
• Responsible for requirement gathering, delivery estimation, work distribution and training new resources.

Oct 2002 – Dec 2003 · 1 yr 2 mos · Chennai Area, India

• Underwent BASE24 training program conducted by ACI Worldwide in Watford, UK.
• Part of two-member team that studied the application on-site.
• Responsibilities included interacting with business users, requirement analysis, coordinating with vendors and merchants, testing and implementation of BASE24 and simulator components.
• Architectural consultancy for Pre-Sales Team in Banking and Card Management Area.

Oct 2001 – Sep 2002 · 11 mos · Pune Area, India

• Lead a team of five members involved in design and development of various components of NSK exchange - a solution for Electronic Bill Presentation and Payment.
• Developed RSA 1024 encryption, LDAP components, ISO 8583 parser and Tandem communication server.
• Provided consultancy services to Compaq, India for porting of Applications Servers to Tandem's OSS environment. Pramati Server and Orbi-Integrator (later renamed as Orbi-One) were successfully ported to NonStop Himalaya servers.

Dec 2000 – Jul 2001 · 7 mos · Singapore

• Designed, developed and executed a set of programs to check consistency of data between all the tables and remove stale data with more efficient option of restoring backup.
• Lead a team of five members to support BAU operations for Electronic Banking Software for Windows (EBSW).

Jun 1998 – Nov 2000 · 2 yrs 5 mos · Mumbai Area, India

• Worked as a Back End group leader of the Stock Exchange Online Trading Development and Support team.
• Carried out Performance tuning and capacity planning. Reducing / removing lock-waits, lock-bounces, disc I/Os etc.
• Designed and developed the code for introduction of new category based Indices.
• Part of the team that carried out software migration for hardware upgrade (to S72012 from K20006).
• Developed an addressing scheme for new machine so that neither front-end nor the communication server need to change.
• Modified certain programs which were either hostname or ip-address dependent.
• Initiated Pathmon process on new machine, copy the server configuration on new Pathmons.
• Changed properties of pathway server of two systems to enable them working on a single systems.
• Changed the logic of database backup.
• Undertook streamlining of EOD operations through many new TACL macros, development of new set of macros for automation of Demat Breakup.
• Developed new set of C programs for normal operations for increasing their efficiency, improved monitoring of operations and better interlocking between various activities.