Jan 2022 – Jan 2024 · 2 yrs

• Managed an 18-member team and worked on multiple projects related to Process excellence, Project management, Program Management and setting up teams’ basis the business requirements. Oversee cross functional projects and remove friction points- adhere to timelines.
• Project Management
• Conceptualized implementation of new projects with revenue and profit streams and optimizing the Sales process leading to INR 75 crores in monthly potential savings
• Coordinated delivery on key projects with a team of more than 100 employees across different functions- Strategy, Marketing, Sales, HR, Operations, Analytics teams and external vendors.
• Created roadmap of information/data flow for teams of 80 individuals and suggest corrective measures.
• Strategy and Planning
• Set-up Customer Response Management (CRM) process for new projects and Reduced customer response time and maintained SLAs by 90 mins on query resolving platform for ongoing projects.
• Conceptualized Standard Operating Procedure (SOP) and Evaluation metrics for multiple projects.
• Have been a part of key management meetings with the CEO & other top management to provide reports & valuable insights to strategize future course of actions
• Designed and implemented OKR tracking systems, improving business performance monitoring across teams.
• Stakeholder Management
• Partnered directly with executive leadership (COO & VPs), to direct cross functional programs, manage multiple products and priorities, negotiate, resolve problems, and develop relationships at all levels of the organization.

Dec 2020 – Jan 2022 · 1 yr 1 mo

• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Improved communication efficiency as primary liaison using SaaS for departments such as the HR, Pre- Sales, Sales and Post-Sales teams.
• Managed record tracking and data communications across all sales functions.
• Part of the Central lead distribution team where leads are assigned centrally to PAN India based on the regional requirements.
• Tracked the Customer satisfaction metrics such as Return/Cancellation number (RCN) which helped in understanding the customer retention rate (CRR).
• Maintained the CRM softwares for the Sales Team centrally and support in operational challenges such as hierarchy mapping

Jan 2018 – Dec 2020 · 2 yrs 11 mos

• Cultivated strong relationships with new clients while maintaining existing client relationships.
• Collated and maintained client information in the CRM database.
• Managed sales, transition and delivery of company’s products and services.
• Obtained contact information of potential customers through cold calling and emailing.
• Assisted in achieving targeted revenues from current and new customers.
• Worked closely with internal teams to deliver business services and products with high level of customer satisfaction.

Jun 2017 – Nov 2017 · 5 mos · Bengaluru, Karnataka, India

• As a Procurement Specialist, the responsibilities included were:
• Reviewing requisition requirements and working efficiently with requesters and/or client / Supplier to fulfill the requisition in the form of a Purchase Order to the appropriate Supplier.
• End to end knowledge of Procure to Pay, 3 way match and drive block resolution for improved on time payment to vendors.
• Working efficiently with requester/client for additional information and solving queries.
• Negotiating cost savings and terms when applicable (non-contracted sources)
• Price and delivery Confirmation
• Ensuring audit readiness of all purchasing document
• Resolving blocked invoices
• Following up on deliveries
• Performing special projects as needed

Nov 2016 – Mar 2017 · 4 mos · Bengaluru Area, India

• As a Mechanical Engineering Intern:
• Worked closely with all departments of the manufacturing plant
• The departments included Design and Development Department, Procurement Department, Manufacturing Department and Sales Department.
• Learnt A holistic view of how the various departments effectively synchronize and support each other to implement and successfully complete a project.

Aug 2016 – Sep 2016 · 1 mo · Bengaluru, Karnataka, India

• As a Business Development Intern the responsibilties included:
• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers and taking feedback from them
• Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
• Contacting potential clients via email or phone to establish rapport and set up meetings
• On Boarding suppliers for particular products to fulfill the demands

Jan 2016 – Mar 2016 · 2 mos · Bangalore, Karnataka, India · On-site

• Successfully completed my final year project here.