Ramnik Kaul — Operations Associate

With a strong foundation in Project Management, Business Analysis, and technical tools such as Jira Service Desk, Microsoft Excel, PowerPoint, Azure, and AWS, I bring a versatile and results-driven approach to every role. My experience includes extensive client interaction with both US and UK stakeholders, incident report automation, and leading cross-functional teams including developers and software engineers. At Teleperformance, I have demonstrated leadership by driving team performance, ensuring real-time task execution, and maintaining client KPIs and revenue balance. My operational expertise is enhanced by certifications in Lean Six Sigma (Yellow, Green, and Black Belt) from SimpliLearn, along with a strategic mindset shaped by the PDCA (Plan-Do-Check-Act) methodology. I am adept at translating complex data into actionable insights, using tools such as intersite variance reports and visual analytics like bar graphs. My engineering background provides a unique perspective, enabling me to blend technical acumen with business strategy to support continuous improvement and deliver exceptional client outcomes.

Stackforce AI infers this person is a Cloud Computing and Technical Support professional with strong project management skills.

Location: Jaipur, Rajasthan, India

Experience: 8 yrs 6 mos