Jun 2022 – Aug 2025 · 3 yrs 2 mos · Hyderabad, Telangana, India · On-site

Aug 2021 – Jun 2022 · 10 mos · Bangalore Urban, Karnataka, India

• Worked supporting PowerEdge Rack and Tower servers.
• Setting up the Servers
• Configuring the management tools for the servers
• Troubleshooting hardware of the servers and creating break-fix to have the parts replaced
• Working knowledge of Dell’s remote server software
• In-depth knowledge of Dell’s product line, current industry products and technologies
• Extensive knowledge in Server Hardware and Windows Operating systems

Aug 2017 – Aug 2021 · 4 yrs · Bangalore Urban, Karnataka, India

• Worked for both US and UK segments
• Devised solutions to operations issues related to system and applications installed, working
• closely via phone, email, live chat and web teleconference
• Handled a team of 6-11 to have them transitioned from training to production and
• sometimes supported team even in absence of the team lead making sure the metrics are not
• affected for the team and as an individual.
• Evaluated and responded to incoming sales leads and requests for technical support
• assistance.
• Managed high levels of call flow and responded to escalating technical support needs.
• Processed over 50 support requests weekly for technical assistance on wide range of issues
• related to Dell software and 3rd party application installed by the user.
• Was part of Initial phase Testing of Support Assist application (which monitors, scans and
• informs DELL Support team about the H/w issues)
• Troubleshooting of Windows operating system (Windows 10, Windows 8.1/8.0, Windows
• 7, Vista (until Microsoft supported)) including installation of the operating systems

Nov 2015 – Aug 2017 · 1 yr 9 mos · Bangalore Urban, Karnataka, India

• Provided outstanding technical support to clients.
• Worked to support the senior creative staff with day-to-day tasks.
• Worked with Laptops and desktops along with the connected devices.
• DETAILS
• SKILLS
• Customer Service
• Ability to Multitask
• Ability to Work Under
• Pressure
• Microsoft Office
• Windows Server
• HOBBIES
• Avid Gamer, Have a
• lot of interest on
• the technology and
• innovation happening
• around the world
• LANGUAGES
• English
• Hindi
• Telugu
• Provided telephone diagnostic technical support of software/OS/Hardware.
• Resolved problems and provided solutions for technical and service issues.
• Provided guidance and online maintenance for the customers on the phone.
• Utilized troubleshooting techniques and identified products that are defective and adhered
• to guidelines in issuing service calls and contacts.
• Arranged and scheduled work based on time and complexity requirements, exercised
• sensitivity to due process and proper pacing.