Feb 2024 – Nov 2024 · 9 mos

• Built and ran an anonymous mental health platform, enabling people to have a virtual ear to their problems via chat.
• Hired and led a team of 10 listeners from psychology background and impacted 1500+ users without any paid marketing.

Jun 2023 – Jan 2024 · 7 mos · Remote

• Spearheaded collaboration with an outsourced tech team to revamp the website, introducing a robust Content Management System (CMS), Data Management System, and standardized payment flows. This initiative also included the addition of new sections, significantly boosting website traffic from 3k to 15k monthly.
• Took charge and managed post-integration operations Edmingle in the learning management system.
• Conducted user interviews, translating insights into actionable features, identifying and resolving bugs, ultimately improving learner satisfaction on the learning management system.
• Successfully designed and executed a Campus Ambassador Program, attracting a substantial 900+ applicants within the healthcare professionals' niche.

Jan 2023 – May 2023 · 4 mos

May 2022 – Jan 2023 · 8 mos · Gurugram, Haryana, India · On-site

• Collaborated directly with founders and led cross-functional teams, establishing operational processes, addressing day-to-day challenges, building dashboards, conducting experiments, managing API integration operations, and defining long-term strategies to drive the company's success.
• Launched the company’s inaugural set of Multilingual Care Plans, resulting in a 1.5x revenue increase.
• Conducted user research, translated findings into actionable insights and led the revamping of existing features and development of new features like Broadcasting, Query Management, Patient Dashboard, and Assistant Module within app,
• Led the Product-Led Growth Team, increasing patient flow by 30% and elevating product conversions from 32% to 47%.
• Ideated and implemented CRM for patient care, improving operational efficiency by 50%, and reducing query resolution TAT from 3 days to 1 day, ultimately improving patient satisfaction.
• Led the Nutritionists team for renewals, collaborating with the sales team to create training SOPs. Improved team conversions from 10% to 35%, consistently surpassing weekly highest revenue records.

Jul 2021 – Jan 2022 · 6 mos · Mumbai, Maharashtra, India · Remote

• Launched Personalized Industry Sessions for NMIMS, Liverpool, and Deakin MBA Programs, managing end-to-end operations, and significantly improving attendance and session ratings.
• Addressed escalations, enhanced processes, and improved learner satisfaction for 2000+ learners.
• Conducted user research, identified key issues in services and the Learning Management System, collaborated with stakeholders for effective resolutions.
• Served as the POC for 30+ Industry Experts, achieving a straight 5/5 rating from experts and stakeholders, ranking amongst the top 0.01% employees in the organization in the first quarter.

Jun 2018 – Jun 2018 · 0 mo · Vijayawada, Andhra Pradesh, India · On-site

• 15-day Industrial Training and Internship Program on Operation of the Power Plant

Apr 2017 – Dec 2017 · 8 mos · Nagpur, Maharashtra, India · Hybrid

• Boosted brand awareness and implemented promotional
• campaigns for VH1 in Nagpur.