Ricky Cheung

Associate Partner

London, England, United Kingdom15 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led AI platform adoption for 100k+ users globally.
Achieved 90%+ gross retention and 100%+ net revenue retention.
Recognized as FY24 Founder's Award winner.

Stackforce AI infers this person is a Customer Success leader in the SaaS industry, specializing in AI adoption and talent management.

Contact

Skills

Core Skills

Customer SuccessAi Adoption StrategyRelationship ManagementTalent AcquisitionDiversity & InclusionCustomer EducationHr ConsultingTalent ManagementTotal Rewards StrategiesEmployee RelationsLabor And Employment LawHuman Resources (hr)

Other Skills

Value RealisationAccount ExpansionSenior Stakeholder ManagementArtificial Intelligence (AI)Customer Value CreationChange ManagementResiliencyAnalytical SkillsSocial InfluenceLearning AgilityRenewal RetentionUniversity RecruitmentHuman Resources Information Technology (HRIT)Cognitive FlexibilityEmployer Branding

About

Authorised to work in the UK and Hong Kong. Customer Success leader focused on helping global enterprises adopt AI platforms and translate innovation into measurable business outcomes. I currently lead Customer Success across EMEA and APAC at Eightfold AI, partnering with Fortune Global 500 organizations to deploy AI talent solutions across global workforces. My work focuses on guiding enterprises through AI adoption - aligning executive stakeholders, embedding AI into operational workflows, and ensuring business value realization. Customers in portfolio include AstraZeneca, Vodafone, Schneider Electric, Ernst & Young and Coca-Cola Europacific Partners and others.

Experience

15 yrs 6 mos

Total Experience

2 yrs 7 mos

Average Tenure

3 yrs 11 mos

Current Experience

Eightfold ai

3 roles

Director, Customer Growth (Customer Success), EMEA & APAC

Promoted

Oct 2025 – Present · 7 mos · London Area, United Kingdom

Drive adoption of an AI-powered talent intelligence platform across complex organizations, partnering with CHROs, Heads of Digital, IT leadership, and executive stakeholders.
Own value realization programs including Executive Business Reviews, success planning, and measurable business outcomes.
Partner with Sales to drive renewals, expansion, and long-term strategic partnerships
Translate customer feedback into product insights, working closely with Product and Engineering to refine product capabilities and roadmap priorities.
Lead cross-functional initiatives across Customer Success, Product, Sales, and Implementation teams to deliver global deployments.
Impact
Managed $30M+ enterprise customer portfolio across EMEA and APAC.
Led AI platform adoption across 100k+ enterprise users globally.
Partnered with Fortune Global 500 organizations across 20+ countries to drive AI adoption and measurable business outcomes.
Delivered 90%+ gross retention and 100%+ net revenue retention across enterprise portfolio.
Maintained 85%+ CSAT across complex enterprise deployments.
Secured 60%+ logo referenceability, driving executive advocacy, case studies, and strategic customer engagement.
Customer Portfolio
AstraZeneca, Vodafone, HSBC, Schneider Electric, Ernst & Young, Coca-Cola Europacific Partners and others.

Customer SuccessAI Adoption StrategyValue RealisationAccount ExpansionSenior Stakeholder Management

Senior Principal, Customer Success

Feb 2025 – Sep 2025 · 7 mos · London Area, United Kingdom

Principal, Customer Success

Apr 2022 – Jan 2025 · 2 yrs 9 mos · London Area, United Kingdom

FY24 Founder's Award winner (3 out of 600+ employees globally). Recognised for outstanding customer impact and invited to the 2024 Presidents' Club trip to Costa Rica.

Customer SuccessRelationship ManagementArtificial Intelligence (AI)Customer Value CreationChange ManagementResiliency+4

Rosewood hotel group

Group Head of Talent Acquisition

Nov 2019 – Apr 2022 · 2 yrs 5 mos · Hong Kong SAR

Reporting to the Group CHRO, I lead Talent Acquisition and Inclusion across 18 countries, managing a team of 6 and supporting a global workforce of 10,000+ employees. My responsibilities include executive hiring, early careers, employer branding, diversity & inclusion, and strategic HR tech initiatives such as launching a new ATS and enhancing the global candidate and mobility experience.

ResiliencyUniversity RecruitmentHuman Resources Information Technology (HRIT)Diversity & InclusionAnalytical SkillsSocial Influence+4

2 roles

Senior Account Director, Enterprise

Promoted

Apr 2017 – Oct 2019 · 2 yrs 6 mos · Hong Kong SAR

Managing the strategic relationship between LinkedIn and enterprise clients across APAC. Advising clients to effectively leverage the LinkedIn network for all aspects of human capital management - Talent Acquisition, Leadership Development, Workforce Planning, Employee Engagement and Recruitment Marketing.
2019 - Most Valuable Player (MVP) Award; Top Performing Relationship Manager (RM) Award; Transformation Award at Global Sales Kick-off
2018 - LinkedIn Power Profile; Leverage Award
2017 - LinkedIn Power Profile; Employee of the Month (Sep 2017)
I also served as APAC Head of EnableIn, an Employee Resource Group (ERG) dedicated to serving people with disabilities, and promoting mental health within the company and the broader community in 12 markets in Asia Pacific.

ResiliencyAnalytical SkillsSocial InfluenceLearning AgilityCognitive FlexibilityInterpersonal Skills+2

Relationship Manager

Sep 2016 – Mar 2018 · 1 yr 6 mos · Hong Kong SAR

ResiliencyAnalytical SkillsSocial InfluenceLearning AgilityCognitive Flexibility

Willis towers watson

Consultant, Talent and Rewards

Oct 2015 – Sep 2016 · 11 mos · Hong Kong

I advised Hong Kong and China clients on all aspects of human capital management; with focus on Talent and Performance Management, Total Rewards, Organizational Design, and Change Management.
Project experience: Post M&A integration, HR set-up for new business entity, salary structure and benchmarking, employee benefits design.

ResiliencyHR ConsultingAnalytical SkillsTotal Rewards StrategiesManagement ConsultingLearning Agility+3

Goldman sachs

Associate, Human Capital Management

Jun 2013 – Sep 2015 · 2 yrs 3 mos · Hong Kong

Advised managers and HR leadership on Employee Relations matters, workplace conduct cases, and policy interpretation, ensuring alignment with local employment legislation and firm policies.
Managed sensitive Employee Relations cases including disciplinary processes, grievance handling, and workplace investigations.
Member of the Asia Pacific HCM Junior Board.

Employee RelationsLabor and Employment LawEmployee WellnessAnalytical SkillsCompensation & Benefits

Deutsche bank

Associate, Human Resources

Jul 2010 – Jun 2013 · 2 yrs 11 mos · Singapore & Hong Kong

HR Business Partner for 500 employees in Hong Kong operations. APAC Regional Reward Advisory in designing and implementing compensation, benefits, and wellbeing programs, based in Singapore.
Awarded GTO RARE Award 2011 for employee on-/off-boarding process redesign.
Finalist, HR Young Achiever, HRM Awards 2013.

ResiliencyHuman Resources (HR)Employee BenefitsAnalytical SkillsTotal Rewards StrategiesTalent Development+1