Roger Williams — Community Manager

I’ve been fascinated with the web since university, when I realized you could build things online that connect people, solve problems, and occasionally distract them with pictures of adorable dogs. That fascination turned into a career, and I’ve been on a journey through the world of agency owners, entrepreneurs, and web professionals ever since. These days, I’m lucky to work at Kinsta, where we’re helping businesses and agencies scale by delivering cutting-edge managed WordPress hosting and application hosting solutions. With tools like Enterprise Cloudflare, advanced staging environments, and expert 24/7 support, Kinsta empowers agencies to focus on what they do best—building incredible websites and growing their businesses. But it’s not just about the tech for me. My role gives me the opportunity to connect with people like you, share insights, and spark conversations about how we’ve all navigated our careers. I’m especially interested in hearing about how your education, work, and maybe a few happy accidents shaped your path—and where you see the future of business heading. Let’s start a conversation! Drop a comment on one of my posts—share your thoughts, tell me what inspires you, or suggest someone amazing I should talk to. If you know someone with a unique perspective, tag them—I’d love to connect. Kinsta’s given me the space to build these connections, and I want to use it to learn from others and share ideas that inspire. Let’s talk and see where it goes. Who knows? Your story might just spark someone else’s next big idea.

Stackforce AI infers this person is a SaaS Community Engagement and Marketing Specialist.

Location: Mancos, Colorado, United States

Experience: 24 yrs 6 mos

Skills

Community Management
Digital Marketing
Sales Strategy
Client Experience Management
Marketing Strategy

Career Highlights

Expert in community engagement and digital marketing.
Proven track record in client experience management.
Strong background in sales and marketing strategy.

Work Experience

Kinsta®

Community Manager (1 yr 11 mos)

Outbound Account Executive (10 mos)

Head of Client Experience (1 yr 6 mos)

Migration Engineer (2 yrs 2 mos)

Pressable

Customer Success Specialist (1 yr 4 mos)

Phoenix Innovation Foundation

Board of Advisors (9 mos)

Roger Williams Media

Owner (9 yrs 2 mos)

Ignite Phoenix

Co-Founder (1 yr 10 mos)

Level 3 Communications

CDN Business Development for Channel sales (11 mos)

LimeLight Networks

Business Development Manager (1 yr 4 mos)

Godaddy

Executive Account Manager (3 yrs 6 mos)

Westward Innovations

Account Executive (1 yr 9 mos)

Education

BA at University of Colorado Boulder

BA at University of East Anglia

Roger Williams

Community Manager

Mancos, Colorado, United States24 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in community engagement and digital marketing.
Proven track record in client experience management.
Strong background in sales and marketing strategy.

Stackforce AI infers this person is a SaaS Community Engagement and Marketing Specialist.

Contact

Skills

Core Skills

Community ManagementDigital MarketingSales StrategyClient Experience ManagementMarketing Strategy

Other Skills

Account ManagementAdvertisingAnalyticsBusiness DevelopmentCRMCommunity EngagementContent CreationContent ManagementConversion OptimizationDNSDigital MediaDigital StrategyDirect MarketingE-commerceEmail Marketing

About

Experience

24 yrs 6 mos

Total Experience

3 yrs

Average Tenure

6 yrs 5 mos

Current Experience

Kinsta®

4 roles

Community Manager

Promoted

Jul 2024 – Present · 1 yr 11 mos

As the Community Manager at Kinsta, I connect with digital agencies, Kinsta customers, and the WordPress community to help them succeed. I engage with our community both online and in-person at events, learning about their challenges and exploring how Kinsta can support their growth.
Key Responsibilities:
Building Relationships: Develop and nurture relationships with digital agencies, Kinsta customers, and the WordPress community.
Engagement: Participate in webinars, podcasts, meetups, and conferences to connect with our community.
Problem Solving: Understand the challenges faced by our community and provide solutions through Kinsta's offerings.
Content Creation: Generate engaging content to foster community interaction and support lead-generation efforts.
Success Metrics:
Daily and weekly conversations with community members through various channels.
Active participation and engagement in community events.
I love working at Kinsta and with WordPress, and I’m dedicated to helping our community thrive.

Community EngagementContent CreationRelationship BuildingProblem SolvingCommunity ManagementDigital Marketing

Outbound Account Executive

Sep 2023 – Jul 2024 · 10 mos

Helping developers and their managers deploy and manage WordPress quickly, reliably, and securely to the cloud and Edge. I want to know what agencies and developers are looking for in a web hosting provider. At Kinsta we offer a variety of tools to help enhance your workflow so that you can focus on building websites that build you and your clients businesses.

SalesSales Strategy

Head of Client Experience

Promoted

Mar 2022 – Sep 2023 · 1 yr 6 mos

The Head of Client Experience can be thought of as the “product owner of the client experience” and is responsible for overseeing the holistic client journey and experience, the day-to-day management of the client experience team, overseeing the team’s programs and projects, and participating in the process of planning for the future of Kinsta's client experience team.

Client Experience Management

Migration Engineer

Jan 2020 – Mar 2022 · 2 yrs 2 mos

Making website migrations easy for you. Just fill out the form and we will handle the rest.

Pressable

Customer Success Specialist

Aug 2018 – Dec 2019 · 1 yr 4 mos · US

Respond to support email and chat from customers over a variety of technical issues.
Create documentation for internal and external knowledge bases to help co-workers and clients work faster.
Engage with partners and clients on social media and at conferences to grow the WordPress community.
Find answers to complex issues arising from the wide application of WordPress for building websites.
Communicate bugs and product ideas to development and systems teams to improve client experiences.
Write blog posts for marketing purposes to help expand Pressable's profile in the community.

Phoenix innovation foundation

Board of Advisors

Jul 2009 – Apr 2010 · 9 mos

Phoenix Innovation Foundation(PIF) was created to help Phoenix groups organize and put on events focused on the Art and Technology arena's. PIF pools a variety of resources and knowledge from its own experiences and from the best minds in the valley. This pool is then shared with groups to ensure that their events are successful in terms of promotion, venue, fund-raising, vendors, and best practices.

Marketing Strategy

Roger williams media

Owner

Jun 2009 – Aug 2018 · 9 yrs 2 mos · Phoenix, Arizona Area

Marketing and Sales Expert both online and off with a focus on bringing your expertise to potential and existing clients. Search Engine Marketing techniques (PPC, SEO, Email, and Social) to get visitors on your site. Web design to turn visits into leads. Analytics and tracking to measure total ROI and grow your company.

Ignite phoenix

Co-Founder

Jun 2008 – Apr 2010 · 1 yr 10 mos

Founded and organize quarterly speaking event for local Technology thinkers
Solicit Speakers to give 5 minute presentations with 20 slides
Recruit and organize volunteers to promote and run event
Secure sponsors and venue locations

Level 3 communications

CDN Business Development for Channel sales

Jun 2008 – May 2009 · 11 mos

Develop market strategy for CDN products for enterprise, software, and media segments.
Coordinate across 3 business groups and 6 departments to close new business.
Provide business reviews to the senior management team regarding sales strategy and execution.
Use Siebel 7 and internal systems to manage market plans and clients.

Limelight networks

Business Development Manager

Feb 2007 – Jun 2008 · 1 yr 4 mos

Developed market strategy for CDN products for enterprise, software, and media segments.
Recognized by Executive Management for prospecting and closing capabilities.
Secured $200k in new business in 7 months.
Worked with Salesforce.com to manage market plans and clients.

Godaddy

Executive Account Manager

May 2003 – Nov 2006 · 3 yrs 6 mos

Started in inbound sales for Domain Names and Hosting, promoted to Reseller program within 3 months.
Created market strategy for Reseller and API programs in sales and advertising role.
Grew reseller program advertising revenue by 400% in 4 months, added 500 new resellers in 6 months.
Worked in Account Management with top customers by domains in management.
Exceeded quota by at least 80% for 11 straight months.

Westward innovations

Account Executive

Jul 2001 – Apr 2003 · 1 yr 9 mos

Identifying and cold calling into various businesses for Office Supply sales.
Regularly met and exceeded sales goals of over $20k revenue generated per month. Key clients include: AAA Cab, Simplex Grinnell, and Discount Tire.