Sadia Hussain

Operations Associate

Pune, Maharashtra, India3 yrs 11 mos experience

Key Highlights

Experienced in HR and operations with a focus on recruitment.
Proven track record in customer support and BPO management.
Certified in Python programming and financial markets.

Stackforce AI infers this person is a versatile HR and operations professional with experience in BPO and product development.

Contact

Skills

Core Skills

Customer ServiceBpo ManagementProduct DevelopmentMarket Research

Other Skills

AccountingAttitude ChangeBPO OperationsBack Office OperationsBusiness AnalysisCandidate Sourcing and screeningCommunicationCompetitor AnalysisCostingsCreative thinkingCustomer RelationsCustomer Service ManagementCustomer SupportCustomer goodsData Analysis

About

At EdLernity, our HR team Currently working as an Associate at Tata Steel, one of India's leading and most respected industrial companies. With a background in HR and operations, I bring experience in recruitment, BPO processes, and organizational development. I have also gained practical experience working with Wisepath Edtech Pvt. Ltd and IndusInd Bank, along with completing certifications in Python programming and financial markets (NISM). I’m passionate about learning, adapting to new challenges, and contributing to impactful teams. My goal is to continue growing within the corporate environment, build strong professional networks, and take on opportunities that develop both my technical and managerial skills.

Experience

3 yrs 11 mos

Total Experience

1 yr 2 mos

Average Tenure

9 mos

Current Experience

Tata steel

Associate

Jul 2025 – Present · 9 mos · Pune, Maharashtra, India · On-site

Edlernity

Human Resources Management

Jan 2025 – Jul 2025 · 6 mos · Banglore · Remote

Global technologies

Product Development Internship

May 2022 – Oct 2022 · 5 mos · Pune, Maharashtra, India · On-site

Conducted market research and competitor analysis to identify customer needs and product opportunities.
Collaborated with design, engineering, and marketing teams to develop innovative products.
Assisted in creating prototypes and wireframes using design tools.
Participated in product testing and quality assurance to ensure user satisfaction.

Market ResearchCompetitor AnalysisProduct DevelopmentPrototypingQuality Assurance

Indusind bank

BPO

Apr 2022 – Dec 2024 · 2 yrs 8 mos · Pune, Maharashtra, India · Remote

Provided exceptional customer support as a Customer Support Specialist at IndusInd Bank.
Managed BPO operations efficiently to ensure seamless banking solutions for clients.
Utilized expertise in customer relations to enhance overall customer satisfaction.
Implemented strategies to streamline processes and improve operational efficiency.

Customer SupportBPO OperationsCustomer RelationsProcess ImprovementCustomer ServiceBPO Management