Sahana Sandeep

Product Manager

San Francisco, California, United States12 yrs 1 mo experience

AI EnabledHighly Stable

Key Highlights

Expert in driving digital transformation initiatives.
Proven track record in product management for enterprise SaaS.
Strong focus on customer experience and engagement.

Stackforce AI infers this person is a SaaS Product Management expert with a strong focus on customer experience and digital transformation.

Contact

Skills

Core Skills

Product ManagementCustomer ExperienceVoice Of CustomerProduct StrategyProduct DevelopmentDigital TransformationSupport AutomationCustomer Support

Other Skills

AIUser ExperienceCustomer FeedbackCost ReductionAgile MethodologiesRequirements AnalysisMobile ApplicationsSaaSBusiness AnalysisSDLCSplunkSoftware Project ManagementCustomer ServiceC++SQL

About

Specialties: Product Management, Enterprise SaaS, Mobile app, Design Thinking, Voice of Customer, Digital Transformation, Customer and Partner Engagement, Stakeholder Management, Customer Experience, Agile Product Owner, Business Analysis.

Experience

12 yrs 1 mo

Total Experience

4 yrs

Average Tenure

3 yrs 11 mos

Current Experience

Nvidia

2 roles

Senior Manager of Product Management

May 2024 – Present · 2 yrs 1 mo · San Francisco Bay Area

Sr. Staff Product Manager

Jul 2022 – Jun 2024 · 1 yr 11 mos · San Francisco Bay Area

Vmware

Product Line Manager

Oct 2020 – Jul 2022 · 1 yr 9 mos · Palo Alto, California, United States

Leading product management activities for Skyline, VMware's AI powered proactive cloud service. Responsible for building product strategy, driving the adoption, enabling multi-product integrations and focusing on Customer/User experience.

Product ManagementAICustomer ExperienceProduct StrategyUser Experience

Netapp

3 roles

Product Manager 4

Jul 2020 – Oct 2020 · 3 mos

Lead Active IQ customer interactions program, process the customer feedback, reviewing & validating strategy & priorities. Responsible to build the Voice of Customer across all channels and establish metrics to measure product success. Consult customers on business processes to managing and delivering enterprise products with successful outcomes.

Voice of CustomerCustomer FeedbackProduct Strategy

Product Manager

Jun 2017 – Jul 2020 · 3 yrs 1 mo

Successfully delivered product solutions to global markets (storage/ enterprise/ mobile/ SaaS) with experience in product development life cycle and technology planning.
Product managing a large digital transformation program to create a rich and user-friendly experience for Customers, across platforms (mobile app, web) for data infrastructure management tool.
Held end-to-end ownership conceptualizing product flows/features, prioritizing work items with engineering and channel product releases & maintenance
Facilitate communication and track product level tasks throughout the development process between a variety of internal teams including engineering, marketing, technical and field support.

Product DevelopmentDigital TransformationCustomer Experience

Product Manager - Customer Success Operations

Apr 2014 – May 2017 · 3 yrs 1 mo

Developed roadmap for Support Automation products, by using prioritization models that reflect customer and market needs.
Achieved $2M/Yr. saving on maintenance cost by introducing a feature to stop case creation from NetApp filers during Customer Maintenance Mode.
Responsible of driving NetApp’s Transformation initiative for Self Service and Online support to avoid duplicate cases, eliminating special handling of Customer cases and reducing manual intervention to reduce cost of support.
Product Owner of NetApp's Customer facing Upgrade Advisor that facilitates and simplifies the process of planning ONTAP upgrades

Support AutomationCost ReductionCustomer Support