Oct 2021 – Dec 2022 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• ➤Strategy Planning:
• Work with department leadership to drive and deliver upon key strategic initiatives
• Continuously work to further the quest for making BYJU'S a Great Place to Work
• Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
• Solid organizational skills including attention to detail and multitasking skills
• ➤ Customer Centricity:
• Show bias for action for business KRAs - Revenue achievements, Referral Targets, Customer Satisfaction, Business Development
• Own and deliver revenue targets for the vertical by maximizing customer experience
• Drive referral metrics in a consistent and sustainable way through customer advocacy
• Participate in designing robust processes and driving adherence and execution of the same
• Act as a trusted partner for peers, from across the company through social intelligence
• Create and maintain comprehensive customer documentation
• Educated customers on new product capabilities, Explaining technical feasibility
• ➤ People and Operation:
• Manage high performing teams with 20 + members and drive efficient talent management
• Consistently work towards motivating, mentoring and driving the team to achieve greater sustained results
• Monitor skill requirements of the team through periodic performance interventions
• Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
• Perform risk management to minimize project risks and Social Media Escalations
• Communicating to team both written and verbally on campaign management
• helping to drive them through our marketing funnel.
• Develop creative briefs and specs for cross-functional projects
• Keep up with brand teams to ensure alignment with their changing priorities and recommendations

May 2021 – Oct 2021 · 5 mos · Bengaluru, Karnataka, India · On-site

• Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives, and facilitating team-building activities.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities and teamwork.
• Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.
• Developed open and professional relationships with team members to facilitate effective issue resolution.
• Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute resolution skills.
• Delivered quality service with the friendly and professional demeanor

Aug 2019 – May 2021 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

• Mentor the students assigned throughout their BYJU’s Journey by ensuring they are engaging with the product and content
• Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
• Excellent client-facing and internal communication skills
• Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
• Closely monitor and analyze students’ performance dashboard to chart the overall progress of the students
• Leverage the dashboards to share a progress report with students and parents regularly best practices, Drive student’s academic and extra-curricular success and performance through constant motivation and counseling
• Enable students and parents to engage with and utilize the app to fullest
• Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers

Mar 2016 – Feb 2017 · 11 mos · Hyderabad, Telangana, India · On-site

• As a co-founder of Cubebeds, I was responsible for leading the onboarding of properties, overseeing marketing initiatives, and ensuring excellent customer experience. Unfortunately, despite our best efforts, the startup did not meet our expectations and we made the decision to discontinue operations. Through this experience, I gained valuable insights into the challenges of building and scaling a startup, and developed a deeper appreciation for the importance of perseverance and adaptability in entrepreneurship.

Aug 2015 – Jul 2019 · 3 yrs 11 mos · Hyderabad, Telangana, India

• Directed all company marketing activities, including building social media presence and crafting press releases.
• Made high-level decisions regarding policies, strategies, procedures, and finances.
• Attended industry events to build brand and reputation, presenting company products and broader industry trends.
• Conducted regular market analysis, keeping updated on trends, activities, risks, and opportunities.
• Developed a clear mission, vision, culture, and scope for the company.
• Built successful business culture focused on performance optimization, goal attainment, and conversion optimization; using data, campaign management
• Established company targets based on previous performance and predicted forecasts.
• Worked with marketing platforms like Marketo, Google Ads, and Paid Social, LinkedIn. lead nurturing via paid media & email
• created videos in Adobe Creative Suite.
• Detail-oriented and organized