Samad KK — Operations Associate

I am a dynamic and results-driven IT Operations Leader with over 22 years of rich experience in the IT sector, specializing in operations management, service delivery, and infrastructure management. Currently, I serve as the Manager of IT Operations at 7 Eleven Global Solution Center, where I manage critical IT functions and ensure seamless service delivery across multiple platforms. My expertise lies in transforming IT infrastructure, maximizing service reliability, and driving operational excellence through high-performance teams. Throughout my career, I have successfully led global operations management, enhancing service quality and optimizing availability for various teams at Standard Chartered Bank and SAP India Pvt. Ltd. I have delivered measurable improvements in service delivery and customer satisfaction through strategic leadership and process optimization. My significant achievements include managing large teams, implementing ITIL-based service management best practices, and driving comprehensive process management initiatives. I am passionate about fostering innovation and continuous improvement within my teams, ensuring we adapt to evolving technology and business requirements. Key Achievements: - Awarded Best Performer by Inknowtech Pvt. Ltd. for outstanding performance and dedication. - Received Recognition Award from SAP India Pvt. Ltd. for successful execution of the RMZ Ecoworld office build-out project. - Championed a proactive IT risk management framework, reducing system downtime and enhancing operational resilience. - Achieved a 25% reduction in IT operational costs through strategic vendor negotiations and cloud technology adoption. - Recognized as a “Tech Guru” within 7-Eleven Global Solution Center for exceptional technical expertise and contributions.

Stackforce AI infers this person is a seasoned IT Operations Leader with expertise in service delivery and infrastructure management.

Location: Bengaluru, Karnataka, India

Experience: 23 yrs