Sandeep Jain — CEO
As a Customer Success Manager, I work closely with customers, sales, delivery, product management, and support teams to deliver effective solutions for automating customers’ IT Network Infrastructure and Public Key Infrastructure. I play a key role in driving customer onboarding, adoption of products, and identifying new business opportunities for organizations by being a customer advocate. I work closely with Fortune 500 customers to discover their business objectives/challenges and then coach them on how to mitigate those. I have worked as a networking trainer and Level 2 Escalation Engineer as a part of the Juniper Technical Assistance Center (JTAC) team operating in a fast-paced, changing, and challenging 24x7 environment. My previous experience as a network engineer gives me an edge in terms of excellent working knowledge of networking technologies which is required to understand and resolve complex networking issues. You are welcome to connect with me on +91-9789522277 or sandeep.cryptic@gmail.com.
Stackforce AI infers this person is a Customer Success Leader in the SaaS industry with a focus on IT networking and security.
Location: New York, New York, United States
Experience: 13 yrs 8 mos
Skills
- Customer Success
- Stakeholder Management
- Project Management
- Account Management
- Stakeholder Engagement
Career Highlights
- Expert in driving customer onboarding and product adoption.
- Strong background in networking technologies and customer advocacy.
- Proven track record with Fortune 500 clients.
Work Experience
AppViewX
Director - Customer Success (1 yr)
Associate Director - Customer Success (1 yr 9 mos)
Associate Director - Customer Success (2 yrs)
Senior Manager -Customer Success (1 yr 8 mos)
Associate Manager - Solution Engineering (2 yrs 5 mos)
Senior Engineer - Solution Sales (1 yr 6 mos)
CSS Corp
Network Specialist (Level 2 Juniper TAC) (10 mos)
Infosys
Senior Systems Engineer (Level 2 Juniper TAC) (1 yr 1 mo)
Systems Engineer (Juniper TAC) (1 yr 5 mos)
Systems Engineer (5 mos)
Education
Bachelor of Technology (B.Tech.) at JSS Academy of Technical Education