Apr 2023 – Sep 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• 1. Market Research & Lead Generation: Conduct market analysis to identify business opportunities and generate leads through networking and research.
• 2. Client Acquisition & Retention: Develop strategies for client acquisition, negotiate deals, and ensure long-term relationships and retention.
• 3. Sales Strategy & Collaboration: Create and execute sales strategies, collaborating with teams to align business goals and maximize client outcomes.
• 4. Proposal Development & Closing: Prepare tailored proposals and presentations to meet client needs, negotiating contracts to close deals successfully.
• 5. Performance Tracking & Reporting: Monitor business development performance, analyze results, and provide updates to senior management.

Mar 2022 – Apr 2023 · 1 yr 1 mo · Hong Kong SAR

• 1. Lead Generation & Database Development: Identified, qualified, and maintained a database of potential business leads to drive new opportunities.
• 2. Client Engagement & Acquisition: Initiated client meetings, gathered requirements, and secured business by negotiating agreements like MSAs and SOWs.
• 3. Account Management & Relationship Building: Acted as the single point of contact (SPOC) for key clients, fostering long-term relationships and positioning services effectively.
• 4. Strategic Planning & Growth: Researched accounts to develop strategic plans for expanding relationships and identifying new business opportunities with existing clients.
• 5. HR Operations & Daily Operations: Managed service delivery and contractor onboarding, coordinated with HR for efficient onboarding processes, and provided ongoing support to ensure client satisfaction and smooth operations.

Jan 2009 – Jan 2022 · 13 yrs · Bangalore Urban, Karnataka, India

• 1. Facility & Staff Management: Oversaw daily operations of the tennis facility, including maintenance, court scheduling, and supervision of coaches, administrative, and support staff. Managed staff recruitment, training, and performance evaluation.
• 2. HR Operations: Managed HR responsibilities, including payroll, staff scheduling, employee relations, and compliance with labor regulations. Ensured proper onboarding, training, and continuous development of employees.
• 3. Program & Event Management: Developed and managed tennis programs for all ages and skill levels, organized tournaments, and collaborated with local organizations to promote community engagement.
• 4. Client Relations & Member Retention: Acted as the primary contact for members, addressing concerns, and developing strategies to attract and retain members through personalized membership plans and packages.
• 5. Financial & Marketing Management: Managed the facility's budget, controlled costs, and maximized revenue. Led marketing efforts through social media, local media, and partnerships to promote the facility and its services.

Jan 2004 – May 2007 · 3 yrs 4 mos · Bengaluru, Karnataka, India

• 1. Recruitment & Onboarding: Managed end-to-end recruitment including job postings, candidate sourcing, interviews, hiring decisions, and onboarding. Developed job descriptions and ensured alignment with company culture and values.
• 2. Employee Relations & Performance Management: Acted as a point of contact for employee concerns, grievances, and conflicts. Developed and managed performance appraisal processes, employee development plans, and recognition strategies.
• 3. Compensation & Benefits: Oversaw payroll processes, employee benefits programs, and compensation reviews to ensure competitiveness and alignment with market standards and company budgets.
• 4. Compliance, Policy Management & Health & Safety: Ensured compliance with labor laws, developed and enforced HR policies, and managed health and safety regulations. Conducted legal compliance audits and managed employee file documentation.
• 5. HR Strategy & Employee Engagement: Collaborated with senior management to align HR strategies with organizational goals. Led initiatives to improve employee engagement, organized company events, and managed HR technology and systems.

Jan 2002 – Jan 2004 · 2 yrs · Bengaluru, Karnataka, India

• 1. Talent Sourcing & Recruitment Strategy: Developed and implemented talent acquisition strategies, utilizing various sourcing methods including job boards, social media, and networking to build a strong talent pipeline. Partnered with senior management to align recruitment strategies with business objectives.
• 2. Full-Cycle Recruitment: Managed end-to-end recruitment, from identifying needs and sourcing candidates to conducting interviews and negotiating offers. Created compelling job descriptions and screened resumes to ensure alignment with organizational culture and values.
• 3. Candidate Experience: Ensured a positive candidate experience by providing clear communication, timely feedback, and professional handling throughout the hiring process. Developed strategies to enhance candidate experience and gathered feedback for process improvement.
• 4. Interviewing & Selection: Conducted in-depth interviews to assess qualifications and alignment with company values. Coordinated interviews with hiring managers, ensured consistency and fairness, and provided guidance on best practices.
• 5. Offer Negotiation & Closing: Managed the offer process, including extending offers, negotiating terms, and closing candidates. Provided compensation insights and market data to ensure competitive offers aligned with company policies and budgets.

Jan 2000 – Jan 2002 · 2 yrs · Bangalore Urban, Karnataka, India

• 1. Lead Generation and Market Research: Researched and identified potential clients and market opportunities. Built and maintained a pipeline of leads through online research, networking, and CRM tools.
• 2. Client Outreach and Engagement: Conducted cold calling, emailing, and follow-up communications. Scheduled meetings, participated in initial client conversations, and built relationships with new and existing clients.
• 3. Sales Presentations and Proposal Development: Assisted in preparing and delivering presentations and product demonstrations. Supported in drafting, reviewing, and customizing proposals and service agreements.
• 4. Product Knowledge and Client Support: Gained deep understanding of XP Software’s IT products and services. Handled client inquiries and stayed informed about industry trends to effectively communicate product benefits.
• 5. HR Support and Recruitment: Assisted the HR Manager with end-to-end recruitment processes, including creating job ads, sourcing and attracting candidates, screening resumes, conducting initial interviews, and managing onboarding. Coordinated document collection, filing, and maintained candidate pipelines.