Sapna Shrivastav

Software Engineer

Bengaluru, Karnataka, India5 yrs 4 mos experience
Most Likely To Switch

Key Highlights

  • 5.4+ years of Salesforce development experience.
  • Expertise in AI-driven automation and integrations.
  • Proven track record in delivering scalable CRM solutions.
Stackforce AI infers this person is a Salesforce Developer specializing in CRM solutions and AI-driven automation.

Contact

Skills

Core Skills

Technical ConsultingSalesforce Development

Other Skills

AlgorithmsJavaSalesforce LightningSoftware DevelopmentRequirements GatheringProgrammingJavaScriptObject-Oriented Programming (OOP)Data StructuresSalesforce Service CloudRepresentational State Transfer (REST)Lightning Web ComponentsProblem SolvingGitProgramming Languages

About

Salesforce Developer with 5.4+ years of experience designing and delivering scalable, enterprise-grade CRM solutions across Service Cloud and Sales Cloud. Strong expertise in Apex (Triggers, Batch, Queueable), Lightning Web Components (LWC), integrations, and AI-driven automation using Agentforce and Salesforce Data Cloud. Currently working on intelligent automation platforms that combine AI, prompt templates, real-time integrations, and cloud data unification to solve complex business challenges. My experience includes AI-powered call transcription summarization with editable case updates, an AI Sales Coach validating pitch alignment against product documentation in Data Cloud, and unified knowledge retrieval across Amazon S3, Salesforce Knowledge, and web resources. Hands-on experience with REST integrations (AWS & third-party systems), asynchronous processing for high-volume data, performance optimization, and CI/CD using Git and Salesforce DX. I enjoy building intelligent, secure, and scalable solutions that directly improve sales efficiency, support operations, and business decision-making. Passionate about working at the intersection of CRM, AI, and automation to deliver measurable business impact.

Experience

5 yrs 4 mos
Total Experience
1 yr 5 mos
Average Tenure
2 yrs 7 mos
Current Experience

Amazon

Salesforce Developer 2, SDE 2

Feb 2026Present · 4 mos

Salesforce

Technical Consultant

Nov 2023Present · 2 yrs 7 mos

AlgorithmsJavaTechnical Consulting

Accenture

2 roles

Application Development Senior Analyst

Promoted

Dec 2022Nov 2023 · 11 mos · Pune/Pimpri-Chinchwad Area

Salesforce LightningSoftware DevelopmentSalesforce Development

Application Development Analyst

Jan 2022Nov 2022 · 10 mos · Pune/Pimpri-Chinchwad Area

Salesforce LightningSoftware DevelopmentSalesforce Development

Persistent systems

Software Engineer

Dec 2020Dec 2021 · 1 yr

Salesforce LightningSoftware DevelopmentSalesforce Development

Applied research works, inc. - cozeva

Intern

Feb 2020May 2020 · 3 mos · Kolkata, West Bengal, India

Software DevelopmentRequirements Gathering

Education

Techno India University

Bachelor of Technology - BTech — Computer Science Engineering

Jan 2016Jan 2020

ALLEN CAREER INSTITUTE

Higher Secondary — Pre-Engineering

Jan 2014Jan 2016

GULAB MEMORIAL COLLEGE

Higher Secondary

Jan 2014Jan 2016

St. Teresa's Girls Senior Secondary School

10th

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