Sapna Shrivastav — Software Engineer

Salesforce Developer with 5.4+ years of experience designing and delivering scalable, enterprise-grade CRM solutions across Service Cloud and Sales Cloud. Strong expertise in Apex (Triggers, Batch, Queueable), Lightning Web Components (LWC), integrations, and AI-driven automation using Agentforce and Salesforce Data Cloud. Currently working on intelligent automation platforms that combine AI, prompt templates, real-time integrations, and cloud data unification to solve complex business challenges. My experience includes AI-powered call transcription summarization with editable case updates, an AI Sales Coach validating pitch alignment against product documentation in Data Cloud, and unified knowledge retrieval across Amazon S3, Salesforce Knowledge, and web resources. Hands-on experience with REST integrations (AWS & third-party systems), asynchronous processing for high-volume data, performance optimization, and CI/CD using Git and Salesforce DX. I enjoy building intelligent, secure, and scalable solutions that directly improve sales efficiency, support operations, and business decision-making. Passionate about working at the intersection of CRM, AI, and automation to deliver measurable business impact.

Stackforce AI infers this person is a Salesforce Developer specializing in CRM solutions and AI-driven automation.

Location: Bengaluru, Karnataka, India

Experience: 5 yrs 4 mos