Sarita Purkayastha — Operations Associate

I’m an IT Service & Validation professional with 10+ years of experience driving reliable, compliant, and high-scale production environments across global enterprises. Currently at SAP (Enterprise Cloud Services), I work as a Validation Expert, ensuring that new products, tools, and infrastructure releases enter production in a fully validated, stable, and audit-ready manner. My role spans SPC validation across Build and Operations, environment readiness (Datacenter, Database, OS), structured governance, and release go/no-go decision support-enabling robust, automated lifecycle management at scale. Before SAP, I built a strong foundation in IT Service Management and Operations Leadership, where I consistently translated complex technical challenges into measurable business outcomes: • Led 100+ major incidents annually as a Major Incident Manager, improving SLA compliance to 98% and reducing resolution time by 35% • Drove data-led operational improvements saving €50K annually while sustaining 97% CSAT over three years • Successfully centralized and transitioned SAP backup operations to cloud platforms for 500+ data zones, ensuring GDPR compliance and data security I thrive at the intersection of governance, operations, and continuous improvement- working closely with cross-functional teams, stakeholders, and leadership to deliver transparent reporting, risk-aware decisions, and resilient systems. Core strengths • Validation & Release Governance (SPC, environment readiness, go/no-go) • ITIL-driven Service Management (Incident, Problem, Change) • Agile & Lean delivery (Certified Scrum Master) • Stakeholder management, reporting, and operational excellence I’m passionate about building systems that scale, teams that collaborate, and processes that continuously improve- while keeping reliability and customer impact at the center. 📩 Open to conversations around service delivery leadership, validation governance, and large-scale cloud operations.

Stackforce AI infers this person is a SaaS-focused IT Service and Validation expert with strong governance and operational skills.

Location: Bengaluru, Karnataka, India

Experience: 9 yrs 11 mos