Apr 2025 – Present · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• As a Product Manager, I lead CRM and SaaS integrations for a multi-platform cloud telephony ecosystem, with end-to-end ownership of GTM-aligned initiatives that enhance customer onboarding, product stickiness, and platform scalability. I own roadmap execution for CRM plug-ins, app marketplace expansion, and low-code configuration engines—delivering measurable impact on user experience, retention, and revenue. I work closely with strategic CRM partners (Zoho, Salesforce, Bitrix, etc.) to accelerate co-innovation, value-driven integrations that align with customer and business objectives.

Oct 2024 – Jul 2025 · 9 mos · Gurugram, Haryana, India · On-site

• As an Associate Product Manager, I lead integration cohorts, aligning product initiatives with organizational goals and vision. I collaborate with cross-functional teams, including business, technology, and finance, to enhance product workflows and deliver innovative, scalable solutions. By building strategic partnerships with CRM and SaaS companies, I have significantly contributed to growth in customer experience and business revenue. Leveraging data insights and a deep understanding of market trends and business operations, I drive strategic decision-making that enhances user experiences and strengthens the organization’s presence in the cloud communications industry.

Jun 2023 – Oct 2024 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

• As an Associate Product Analyst in the Product Operations team of the Product Management department, I collaborate with product managers to define and track key product metrics, providing valuable market research insights specific to their cohorts. I create and present product metrics dashboards to the leadership team and compile monthly and quarterly performance reports. Additionally, I continue to leverage my experience as a former Information Developer, ensuring clarity and accuracy in all documentation and communication, while continuously learning and growing in the field of product management.

Feb 2023 – Jun 2023 · 4 mos · Gurugram, Haryana, India · On-site

• As an Information Developer, I collaborated with the product development team to create intuitive user interfaces and seamless user journeys. I developed and maintained technical documentation, API documentation, and user guides, ensuring they were clear, user-friendly, and up-to-date. By publishing these resources on the company’s public knowledge base, I helped users easily understand and utilize our products, enhancing overall customer satisfaction and product usability.