May 2024 – Sep 2024 · 4 mos · Canada

Jan 2024 – Present · 2 yrs 4 mos · Toronto, ON

Dec 2022 – Oct 2023 · 10 mos · Toronto, Ontario, Canada · Hybrid

Oct 2021 – Oct 2022 · 1 yr · Toronto, Ontario, Canada · Hybrid

Jul 2020 – Oct 2021 · 1 yr 3 mos · Toronto, ON

Nov 2019 – Aug 2020 · 9 mos · Toronto, Ontario, Canada

• Leadership & Team Supervision: Oversaw daily operations and led a high-performing sales team, driving results through clear direction, accountability, and a leadership style rooted in collaboration and excellence.
• Training & Development: Delivered hands-on training and continuous coaching to new and existing team members, enhancing product knowledge, customer experience skills, and brand representation.
• Performance Management: Monitored individual and team KPIs, providing regular feedback, mentorship, and growth opportunities to elevate team performance and maintain brand standards.
• Customer Experience & Conflict Resolution: Modeled and instilled premium customer service practices, resolving escalations with professionalism and care to ensure client satisfaction and brand loyalty.

Jan 2018 – Dec 2018 · 11 mos · Ontario, Canada

• Sourced 40 to 65 Ontario-wide new business leads daily through targeted
• outbound smart calls, emails, and lead prospecting platforms and strategies.
• Discovered prospect's current needs and challenges; qualified Leads into
• Opportunities by booking in-person meetings and consultation from WM Inc.
• Managed and recorded all daily operations on Salesforce; oversaw more than
• thousands of Salesforce Accounts.
• Scheduled 50 to 60 in-person meetings monthly between prospective clients
• and Outside Sales Representatives, consistently surpassing monthly employee
• quota by 110%.

Jan 2017 – Mar 2017 · 2 mos

• Participating in The Great Canadian Sales Competition as Science Major was my HIGHLIGHT of 2017.
• Placing among Top 22 Finalists out of 2187 Participants in the Final Round (Top 1%) in Canada’s Biggest Sales Competition was the cherry on top for me.
• Being able to receive one-on-one coaching and then networking with North America's Top Sales Experts and Professionals from Fortune 200 Companies is what opened my eyes to a profession that involves hard work, dedication, problem solving skills, and a passion to deliver highest standard of services to customers.
• Key Skills:
• ∙ Building Rapport
• ∙ Uncovering Needs
• ∙ Overcoming Objections
• ∙ Closing
• ∙ Referals

Aug 2016 – Apr 2017 · 8 mos · University of Toronto Mississauga

• Event Planning & Stakeholder Collaboration: Designed, and presented impactful civic events and workshops through strategic partnerships with internal Academic departments and external organizations, including a collaboration with the Canadian Cancer Society, engaging over 40 students in community action.
• Leadership & Supervision: Provided hands-on leadership to student staff and volunteers, overseeing recruitment, training, and day-of execution to ensure alignment with student development outcomes.
• Budget Oversight & Financial Reporting: Managed event budgets, prepared detailed financial reports, and maintained transparent documentation to ensure fiscal responsibility and alignment with institutional goals.
• Program Documentation & Knowledge Management: Developed comprehensive guides, operational workflows, and evaluation tools to standardize event execution, analyze engagement, and support continuous improvement.
• Training: AODA, safeTALK (suicide alertness), Inclusivity and Diversity.