Saurabh Kulkarni

Project Manager

Mumbai, India6 yrs 6 mos experience
AI Enabled

Key Highlights

  • Led transformation projects impacting thousands of vendor representatives.
  • Expert in program management and operational efficiency.
  • Strong background in digital strategy and analytics.
Stackforce AI infers this person is a Technology Operations Specialist with expertise in Program Management and Digital Transformation.

Contact

LinkedIn

Skills

Core Skills

Program ManagementStakeholder ManagementStrategic ConsultingProject ManagementInsight GenerationCustomer ExperienceData AnalysisDigital Transformation

Other Skills

Stakeholder CollaborationOperational EfficiencyData-Driven Decision MakingGlobal CoordinationData AnalyticsAutomationProcess ImprovementCustomer SatisfactionAnalyticsDigital StrategyCross-functional Team LeadershipProject CoordinationProject EstimationBusiness Process ImprovementAnalytical Skills

About

I am a Launch Operations professional at Netflix with a diverse background spanning business, technology, and operations. I hold an MBA from MDI Gurgaon, with dual majors in Strategy and Marketing, and a Bachelor of Engineering in Information Technology from the University of Mumbai. My professional journey includes impactful roles at Monitor Deloitte, where I worked as a Strategy Consultant, and at Meta as a Program Manager, alongside a 3-month internship at Google in their Global Customer Care team. Earlier in my career, I spent 3 years at Tata Consultancy Services, contributing to digital transformation projects for a major pharmaceutical client. Beyond work, I am passionate about traveling, reading, and aquascaping. I am also an ardent football enthusiast who enjoys following the sport closely.

Experience

6 yrs 6 mos
Total Experience
2 yrs 6 mos
Average Tenure
1 yr 6 mos
Current Experience

Netflix

Project Coordinator

Dec 2024 – Present · 1 yr 5 mos · Mumbai Metropolitan Region · Hybrid

Meta

Technical Program Manager

Aug 2022 – Dec 2024 · 2 yrs 4 mos · Remote · Remote

  • Program Management: Led the successful planning and execution of key initiatives within Meta, ensuring alignment with organizational goals and delivering measurable results.
  • Stakeholder Collaboration: Worked closely with cross-functional teams, including product, engineering, and operations, to streamline processes and drive project outcomes.
  • Operational Efficiency: Identified and implemented process improvements to enhance efficiency.
  • Data-Driven Decision Making: Utilized data analytics and reporting tools to provide actionable insights for leadership, fostering informed decision-making.
  • Global Coordination: Managed multiple international teams across time zones, ensuring seamless communication and collaboration.
Program ManagementStakeholder CollaborationOperational EfficiencyData-Driven Decision MakingGlobal CoordinationStakeholder Management

Monitor deloitte

Strategy Consultant

Jun 2022 – Dec 2024 · 2 yrs 6 mos · Mumbai, Maharashtra, India

  • Transformed Global Vendor Experience: Spearheaded a tech program leveraging data analytics and automation, enhancing experience for over 60,000 vendor representatives for one of the world's top social media tech giants.
  • Efficiency Improvements: Streamlined ticket management systems, reducing closure times by 30% and eliminating bottlenecks, ensuring seamless operations for one of the largest tech conglomerates.
  • Strategic PMO Leadership: Orchestrated end-to-end integration of client Business Units into tech workflows, ensuring smooth transitions and maximizing operational efficiency under challenging circumstances.
  • Operational Oversight: Directed screening, onboarding, and ramp-up of practitioners across diverse workstreams, driving project success through meticulous planning and execution.
  • Innovative Process Improvements: Identified critical process gaps, developed scalable solutions, and established robust governance models, leading to a positive shift in operational effectiveness and performance metrics.
Project ManagementInsight GenerationStrategic Consulting

Google

MBA Intern

Apr 2021 – Jun 2021 · 2 mos

  • Worked as part of Global Customer Care (GCC) in the Vendor Management Office at Google, responsible for managing outsourced Ads support operations in India.
  • ● Statistically analyzed yearly data captured for key performance metrics across 4 markets, 3 channels & 11 Google Ads categories
  • ● Identified channels and Ads categories which negatively impacted customer experience and day-to-day operations of VMO team
  • ● Developed an intelligible automated dashboard for analyzing cross-market data using Google Apps Script & Google Data Studio
Customer SatisfactionAnalyticsCustomer ExperienceData Analysis

Tata consultancy services

Digital Transformation Consultant

Oct 2017 – May 2020 · 2 yrs 7 mos · Mumbai Area, India

  • Worked as a consultant for a major US-based Pharmaceutical Giant on a project focused on ERP System Improvement in a Multi-Vendor Environment.
  • ● Saved 50 person-days effort by automating 80+ use cases equivalent to INR 10 lakh, reducing execution time by 95%
  • ● Assisted senior leadership in tracking by publishing daily progress matrix report dashboards with 1000+ tests & 300+ defects
Digital StrategyCross-functional Team LeadershipDigital TransformationProject Management

Education

Management Development Institute, Gurgaon

Master of Business Administration - MBA — Strategy and Marketing

University of Mumbai

Bachelor of Engineering (BE) — Information Technology

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