Saurav Gulati

Partnerships Manager

Bengaluru, Karnataka, India9 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in driving customer success through AI solutions.
Proven track record in managing enterprise accounts.
Strong focus on aligning customer needs with business goals.

Stackforce AI infers this person is a Customer Success expert in SaaS with a strong emphasis on AI-driven solutions.

Contact

Skills

Core Skills

Customer SuccessCustomer ExperienceBusiness Development

Other Skills

Customer InsightCustomer SatisfactionRelationship BuildingNegotiationConsultative SellingCustomer-Focused SellingGo-to-Market StrategyStrategyBusiness StrategyDigital StrategyProblem SolvingStrategic PartnershipsConsultingPartner Relationship ManagementProduct Management

About

I'm passionate about building lasting customer relationships and driving value through thoughtful, data-informed solutions. With a background in Customer Success and Customer Experience (CX), I specialize in solving complex challenges, aligning stakeholder goals, and creating clear execution plans that lead to tangible results. An AI enthusiast, I’m particularly excited about how AI-driven solutions are reshaping the customer experience landscape. I have hands-on experience helping customers adopt and succeed with AI technologies—guiding them through change management, demonstrating real-world value, and ensuring these innovations translate into measurable outcomes. My approach combines structured thinking with adaptability—leveraging technology (especially AI), cross-functional collaboration, and a strong focus on outcomes. I’ve worked across industries and teams to ensure customers not only succeed, but grow with the solutions they invest in. I’m always looking to connect with others who are equally passionate about CX, SaaS, AI, and the evolving role of Customer Success in driving long-term business impact.

Experience

9 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

11 mos

Current Experience

Adobe

Senior Customer Success Manager

Jul 2025 – Present · 11 mos · Bangalore Urban, Karnataka, India · Hybrid

Sprinklr

Customer Success Manager

Oct 2023 – Apr 2025 · 1 yr 6 mos · Greater Bengaluru Area · Hybrid

Managed a strategic portfolio of large enterprise accounts, driving customer retention and growth through proactive engagement
Identified risks early through accurate forecasting and implemented success plans to mitigate churn
Led Executive Business Reviews with senior stakeholders to validate outcomes and uncover expansion opportunities
Collaborated cross-functionally with product, support, and sales teams to ensure seamless customer experiences and build new GTM strategies
Focused on maximizing product adoption and aligning solutions to evolving customer needs and business goals and helping adopt AI through guided change management

Customer InsightCustomer SatisfactionRelationship BuildingNegotiationConsultative SellingCustomer Success+1

Intellicar telematics pvt. ltd.

3 roles

Pre sales & Customer Success Manager

Promoted

Aug 2019 – Oct 2023 · 4 yrs 2 mos

Customer-Focused SellingRelationship BuildingGo-to-Market StrategyCustomer InsightBusiness DevelopmentStrategy+11

Program Manager

Aug 2018 – Aug 2019 · 1 yr

Relationship BuildingProblem SolvingCustomer SatisfactionStakeholder ManagementCustomer Success

Operations Manager

Aug 2017 – Aug 2018 · 1 yr

Relationship BuildingProblem SolvingStakeholder ManagementCustomer Success

Jsw steel

Marketing & Client Relations

Aug 2016 – Mar 2017 · 7 mos · Bellary

Key work included:
Work with Sales & Marketing teams to anticipate Interstitial Free (IF) grade Steel demand in North-Indian automotive market.
Sales and operations planning, demand planning, capacity planning, supply planning, inventory planning and KPIs & supply chain performance management.
Strategic customer order management through SAP SD,Manufacturing Execution System (MES) and Management Information System (MIS) to aid easy production planning.
Schedule timely dispatch of finished goods and aid Logistics with material flow information.
Coordinate with Customer, PPC and Logistics for efficient operations.
Coordinating with IT team for System Development and up gradation for easy and faster operations.
Make and implement plans to improve Compliance and reduce inventory costs.
Organise customer engagement activities and plant visits and identify key customer problems.

Customer-Focused SellingRelationship BuildingBusiness StrategyStrategic PartnershipsCustomer ExperiencePartner Relationship Management+1

High ape

Business Relations Consultant

May 2016 – Jul 2016 · 2 mos · Bengaluru Area, India

Business Development Strategies for sales improvement , brand promotion and effective marketing.
Formulation of creative Business proposals for sponsorships, cross branding and strategic alliances with commercial brands.

Customer-Focused SellingRelationship BuildingBusiness StrategyStrategic PartnershipsConsultingCustomer Satisfaction+2

Sorterz

Co Founder

Nov 2015 – May 2016 · 6 mos · Bengaluru Area, India

AgriTech: Supply chain startup:
Generation of new development deals with B2B model in agricultural sector linking Farmers to Restaurant chains, viz. Hard Rock cafe and Chung Wah, in Bangalore, with aim to eliminate middle men and improve farmer's crop security.
Maintaining Client satisfaction by ensuring quality services.
Cost cutting and smooth supply chain management through strategic alliance with traders for exotic requirements.
Sales strategy development.
Developing systematic process for online order placement and ease out supply chain process for timely delivery.

Customer-Focused SellingGo-to-Market StrategyBusiness StrategyBusiness Development