Shahida Khanam Tapadar

DevOps Engineer

Mumbai, Maharashtra, India5 yrs 8 mos experience

Key Highlights

Technical Expert with extensive IT support experience
Proficient in incident management and customer satisfaction
Strong analytical and problem-solving skills

Stackforce AI infers this person is a Technical Support Specialist with a focus on IT service management.

Contact

Skills

Core Skills

Technical AssistanceCustomer SupportService Desk

Other Skills

DocumentationInformation TechnologyHelp Desk SupportCustomer ExperienceSystems ManagementDomain Name System (DNS)Incident ManagementService LevelsPressure SituationsMultitaskingCustomer SatisfactionCritical ThinkingSubject Matter ExpertsTechnical SupportData Analysis

Experience

5 yrs 8 mos

Total Experience

1 yr 7 mos

Average Tenure

9 mos

Current Experience

Apple

Technical Expert

Aug 2025 – Present · 9 mos · Mumbai, Maharashtra, India · On-site

Technical AssistanceDocumentationInformation TechnologyHelp Desk SupportCustomer ExperienceSystems Management+24

Wtw

Technical Specialist

Nov 2023 – Jul 2025 · 1 yr 8 mos · Mumbai, Maharashtra, India · On-site

Service DeskEnglish

Wipro

System Administrator

Nov 2021 – Nov 2023 · 2 yrs · Pune, Maharashtra, India · On-site

Ensuring timely response of all the tickets raised by theclient end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of client's network/server/
system/storage/ platform/ infrastructure and other
equipment's to keeptrack of each of their proper
functioning and upkeep
Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
Providing an acceptance and immediate resolution to the high prioritytickets/ service Installing
Tracking all the tickets from acceptance to resolution stage as per there solution time defined by the customer.

Subject Matter ExpertsService Desk