Shalabh S. 🇮🇳

Operations Associate

Gurugram, Haryana, India4 yrs 10 mos experience

Key Highlights

Over 3 years of experience in Data Analytics and Operations.
Proficient in Excel and Power BI for data visualization.
Strong background in client relationship management.

Stackforce AI infers this person is a Data Analytics and Operations professional in the SaaS industry.

Contact

Skills

Core Skills

Data AnalyticsClient Relationship ManagementOperations Management

Other Skills

Account ManagementAnalytical SkillsB2CBusiness AnalyticsBusiness DevelopmentBusiness InsightsBusiness Process ImprovementBusiness StrategyBusiness-to-Business (B2B)CRM PlatformsChatGPTClient CoordinationClient EngagementCommunicationConfiguration Management

About

Results-driven Data Professional with over 3+ years of experience specializing in Operations, Order Management, and Data Analytics. Proficient in leveraging tools such as Excel and Power BI for data analysis, business strategy development, dashboard creation, reporting, and visualizations to support strategic decision-making. Technical Skills: * Data Analytics & Visualization: Expertise in Excel and Power BI for creating interactive dashboards and insightful reports. * CRM Platforms: Skilled in Salesforce, Leadsquad, and LMS, enhancing client relationship management. * Operational Excellence: Experience as an Operations Associate focused on maintaining analytical data, planning retention strategies, and conducting audits of calls and chats. With a comprehensive background in client relationship management. I have successfully contributed to various fields by utilizing analytical insights to drive business performance and strategy.

Experience

4 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 9 mos

Current Experience

Leapwork

Analyst

Sep 2024 – Present · 1 yr 9 mos · Gurugram, Haryana, India · Remote

Leapwork is the only Al-powered visual test automation platform that truly enables speed and efficiency in software testing.
It's easy and intuitive to use - just like cobbling Lego blocks together - empowering entire enterprise teams to learn, build and maintain automation in just 30 days.
Leapwork works across all applications making it ideal for enterprises with complex tech stacks.
We are used by hundreds of global enterprises across all industries. Clients include Mercedes Benz, PayPal, Beckman Coulter Life Sciences and BNP Paribas.

Tutorbin

Sr. Operations Analyst

Jul 2023 – Sep 2024 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Engaging in professional and effective communication with website leads and registered users, utilizing the in-house portal and CRM platforms, through chat conversations to convert orders and drive business growth.
Demonstrating multitasking abilities by efficiently managing and navigating multiple digital platforms simultaneously, ensuring seamless coordination and workflow.
Implementing growth strategies by proactively communicating with users, understanding their needs, and effectively addressing their requirements and problem statements.
Handling emails, and chats, facilitating communication between users, tutors, team members, and subject matter experts on our portal, with the ultimate goal of ensuring the successful completion of every order.
Maintaining Data for all the converted aswell as non converted leads inorder to understand that what went wrong and what went well. So that accordingly can work on the Strategy to retain the client back.

CRM PlatformsData ManagementData AnalysisClient EngagementCommunicationData Analytics+1

Career break

Health and well-being

May 2023 – Jun 2023 · 1 mo

Xpheno

Operations

May 2021 – Apr 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

Xpheno is a Specialist Talent Solutions company that offers Direct Hire, IT Staff Augmentation, Engineering Professional Services & Flexi Staffing services.
Collaborated with clients and internal stakeholders to deliver tailored solutions that met specific client needs within tight timelines.
Ensured new hires were onboarded smoothly and that all background checks and verifications were completed in a timely and diligent manner.
Prepared dashboards and MIS data using Excel and Power BI, and presented them to the BU Head.
Monitored key HR metrics, internal HR systems, and database.
Stakeholder manager for Corporate Client of Xpheno.
Use to monitorteam’s weekly performance and KPI usingAtrium Software.
Validating profilesshared by the teamon daily basis and setting expectations with the candidates.
MaintainingGoogle Sheets//Excel against respective clients and sharing Dashboard onWeekly Basis.
Sharing Feedback Mail across all theclient against each assigned role.
Maintaining Documents of all Selected Candidates.
Identify and refine the mostsuitable talent from available candidates.