Shivam Shandilya

Customer Success Manager

Bengaluru, Karnataka, India5 yrs 1 mo experience

Key Highlights

Proven track record in driving customer outcomes.
Expertise in B2B SaaS product demonstrations.
Strong analytical skills leading to significant client acquisitions.

Stackforce AI infers this person is a B2B SaaS Customer Success Manager with strong technical and analytical capabilities.

Contact

Skills

Core Skills

Technical Sales ConsultingProduct DemonstrationClient RelationsBusiness-to-business (b2b)Market ResearchGo-to-market StrategyProduct MarketingSoftware EngineeringProduct ManagementQuality Assurance

Other Skills

Analytical SkillsTechnical PresentationsPresentation SkillsEnglishMetricsMTTRProduct RequirementsKey Performance IndicatorsStrategic ThinkingDemosValue PropositionsMicrosoft PowerPointCustomer AdvocacyCompetitive AnalysisUser Experience (UX)

About

Welcome to my LinkedIn profile! I'm a passionate and results-driven Customer Success Manager with a deep-rooted love for all things tech. With an MBA in Marketing, Product Management Internship and Pre-Sales experience in B2B SaaS and Enterprise Products, I bring a unique blend of technical expertise, business acumen, and a keen understanding of market dynamics

Experience

5 yrs 1 mo

Total Experience

2 yrs 4 mos

Average Tenure

4 mos

Current Experience

Kong inc.

Senior Technical Customer Success Manager

Jan 2026 – Present · 4 mos · Bengaluru, Karnataka, India · Hybrid

Ibm

Technology Sales Specialist

Jul 2023 – Jan 2026 · 2 yrs 6 mos · Bengaluru, Karnataka, India · On-site

Developed and delivered tailored presentations and demos to CIOs and IT Heads addressing specific IT challenges and showcasing product benefits, resulting in a 12% conversion rate
Led Proof of Concept (PoC) engagements, demonstrating product capabilities and ROI to prospective clients, resulting in 112.5% increase in Win Volume from FY-23
Collaborated with IT leaders and startups to address key challenges, resulting in 12 new client wins and expanding the customer base with New Client Acquisitions
Represented IBM solutions at webinars, industry events, and Partner enablement sessions, showcasing expertise in Integration capabilities, leading to increase in overall Pipeline

Analytical SkillsTechnical PresentationsTechnical Sales ConsultingProduct Demonstration

Beyondskool

Product Management Intern

Apr 2022 – May 2022 · 1 mo · Mumbai, Maharashtra, India

Conducted market research and competitor analysis to devise a Go-to-Market (GTM) plan for IIMUN and IMO products, identifying key opportunities and strategies
Optimized landing pages with SEO and developed SEM keyword plans for Xplore and Nursery programs, improving web traffic by 20%

Analytical SkillsPresentation SkillsMarket ResearchGo-to-Market Strategy

Capgemini

Senior Software Engineer

Jun 2017 – Sep 2019 · 2 yrs 3 mos · Pune

Trained in Mainframe Development using COBOL, CICS, DB2.
Designed and implemented test plans for VisionPLUS modules to achieve 100% test coverage for functionality, performance, and usability
Collaborated with developers, business analysts, and project managers to ensure seamless product integration aligned with technical feasibility and user requirements
Conducted functional, regression, and UAT testing for VisionPLUS applications to track defects and reduce critical defects post-production.

Analytical SkillsEnglishSoftware EngineeringProduct Management