Shivam Sharma — Business Development Executive
I've learned that truly great customer success is the most effective lever for a company's long-term financial health. As a Senior Customer Success Manager with 4+ years of experience, my focus is entirely on optimizing the post-sales lifecycle to drive multi-Crore revenue retention across large client portfolios. I command a data-first approach, leveraging tools like SQL, Clevertap, and Metabase to build predictive churn models that not only enhance customer satisfaction but also ensure scalable, sustainable growth. My comprehensive background, which includes strong experience in both Sales and Operations, allows me to effectively align Customer Success goals with Product and Sales teams to achieve a unified, customer-centric vision. I'm always open to connecting with fellow professionals to discuss scaling CS operations or exploring opportunities to contribute to an impactful growth journey.
Stackforce AI infers this person is a Customer Success expert with a strong background in Business Development and Human Resources.
Location: Bengaluru, Karnataka, India
Experience: 3 yrs 11 mos
Skills
- Customer Success
- Customer Retention
- Business Development
- Sales Management
- Human Resources
- Leadership
- Corporate Affairs
- Stakeholder Management
Career Highlights
- Expert in optimizing post-sales lifecycle for revenue retention.
- Data-driven approach to enhance customer satisfaction.
- Strong alignment of Customer Success with Product and Sales teams.
Work Experience
Even
Senior Manager - Customer Experience and Success (1 yr 7 mos)
Business Development Manager (1 yr 2 mos)
SkillVertex
Vice President Human Resources (9 mos)
Head Of Corporate Affairs (5 mos)
Education
Bachelor of Technology - BTech at SRM IST Chennai
