Shivangi Singh

Senior Product Manager

Gurgaon, Haryana, India13 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led multiple B2B SaaS product deliveries.
Expertise in product lifecycle and strategy.
Developed AI-based customer service platform.

Stackforce AI infers this person is a SaaS Product Manager with expertise in AI and customer engagement solutions.

Contact

shivangisingh711@gmail.com LinkedIn

Skills

Other Skills

AWS BillingAccount ManagementAgile & Waterfall MethodologiesAgile MethodologiesBusiness AnalysisBusiness DevelopmentBusiness Process ImprovementBusiness StrategyClient RelationsConsultingCore JavaCustomer Relationship Management (CRM)DB2HTMLJIRA

About

Experienced Product Manager having a background in Software and Product development. Possess expertise across product lifecycle including product strategy, go-to-market, competitive landscape, and leading product delivery through collaboration with Engineering, Design, and Sales. Delivered multiple B2B SaaS products(AI, Big Data, Enterprise Test Management); currently leading and delivering conversational AI-based customer service platform from scratch.

Experience

13 yrs 1 mo

Total Experience

2 yrs 7 mos

Average Tenure

5 yrs 10 mos

Current Experience

Blackhawk network

2 roles

Senior Product Manager

Promoted

Mar 2022 – Present · 4 yrs 3 mos · Bengaluru, Karnataka, India

Product Manager

Jul 2020 – Feb 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India

Netomi (formerly msg.ai)

Product Manager

Sep 2018 – Jun 2020 · 1 yr 9 mos · Gurgaon, India

Leading SaaS product for AI Customer Service platform used by multiple MNCs
Developed and drive product roadmap to launch AI assistant for 4 channels (email, chat, social and voice)

Allsight

Senior Product Consultant

May 2017 – Aug 2018 · 1 yr 3 mos · Chennai Area, India

Lead Product Management activities for AllSight Intelligent 360 (now Informatica Customer 360) data platform for contextual customer engagement. My role involved substantial engagement across functions and teams and working creatively to bring together analytical capabilities on customer Data Lake

Infostretch

Software Engineer

Apr 2014 – Apr 2016 · 2 yrs · Ahmedabad Area, India

Part of R&D team that developed Qmetry-Test management software used globally by 70+ MNC clients.
Performed gap analysis to ensure business requirements and functional specifications are tested and fulfilled
Monitored and supported Go-Live implementation and resolved any post-implementation issues

Infosys

System Engineer

Dec 2011 – Mar 2014 · 2 yrs 3 mos · Bhubaneshwar Area, India

 Worked on middleware system between customer service portals and back-end systems for payment enrolment for one of the largest American multinational financial services
 Designed and Developed automated transaction upload tool in Waterfall model for post-payment processing
 Built a portal for bank cashiers to search, filter and view report specific to post-payment transactions
 Spearheaded development of SMS payment channel for US market, for over 30mn customers