Jan 2024 – Apr 2024 · 3 mos · Paris, Île-de-France, France · Remote

• Delivered a comprehensive white paper on how to make the most of generative AI in the overall journey between counsellor and client in B2B2C Insurance. The study encompassed:
• Understanding complementarity between the advisor and the AI
• Understanding customer journey
• Understanding Gen AI capabilities
• Industry best practices research
• Interviews for qualitative feedback
• Quantitative customer survey
• Qualitative interviews
• Organization goals
• Proposed two unique usecases based on gathered insights to BNP's Global Digital Expert

Jul 2022 – Jun 2024 · 1 yr 11 mos · Nice, Provence-Alpes-Côte d'Azur, France

• Identified growth opportunities to support regional growth strategies
• Presented strategic fit rationales using outside in research for 8+ companies in M&A radar to Strategy Leaders
• Helped evaluate financial metrics and operating models to support standardization initiative of insourcing vs. outsourcing decisions for Onsite services
• Refined customer taxonomy by in-depth research for client accounts to support a strategic initiative by COO Office for common customer view across units and better alignment within GTM teams
• Managed end-to-end Voice of Customer Program for 2 years from planning, execution, and improvement collaborating with Sales, PMs, Delivery, Business Leaders, Tech, COO teams
• Process harmonization and optimization to deliver real-time AI-based analytics from large-scale quantitative and qualitative customer feedback, increasing operational efficiency
• In-depth analysis and solution implementation of customer engagement to increase 7% increase in response rate
• Led the analysis and presentation of customer survey insights to senior leadership, directly influencing strategies that resulted in a 15-point increase in NPS
• POC for intelligence on market size, business footprint, pipeline projections, industry research maintaining dashboards
• Regularly engaged in CRM optimization initiative, integrating strategic metrics, refining customer profiles and segments, deduplicating records etc.
• Managed 10 C-Level interviews for strategic accounts alongside external market research agency

Jan 2022 – Jun 2022 · 5 mos · Nice, Provence-Alpes-Côte d'Azur, France

• Owned a market sizing initiative to uncover XX% of untapped potential in a new segment, shaping the regional sales strategy
• Delivered an outside-in company analysis and strategic rationale for an acquisition deal (completed in 2024)
• Supported several research, qualitative and data analysis, and competitive analyses to identify growth opportunities where Amadeus (Airlines & Airports Operations Business) could position

Sep 2021 – Sep 2022 · 1 yr · Cergy, Île-de-France, France

• One of the core members to have successfully established the ESSEC Branch, from framing the branch proposal, incubation, recruitment, lead generation, and succession plan.
• Headed communications and promotions across all online and offline channels
• Managed social media handles with active and engaging content consistently
• Collaborated with Human Resources and Partnership/Event Directors in building brand awareness on campus and lead generation efforts for our clients and partners
• Created marketing assets from templates for pitch books, brand style guide, logo, cover pages, social media handles, email templates etc.

May 2021 – Jul 2021 · 2 mos

• Devised data-driven content scheduling strategies across Twitter, Instagram, and Facebook
• Led its first attempt at Google Ads ( deisgning and executive brand awareness campaign generating 240K impressions in 2 weeks)

May 2021 – Jul 2021 · 2 mos · India

• Project leader: Engaged with LetsEndorse, a NASSCOM affiliated social startup, to devise its social media strategy; proposed website enhancements, improving its SEO rankings by ~40% using external web analytics tool (Seobility)

Jun 2018 – Aug 2020 · 2 yrs 2 mos · Mumbai, Maharashtra, India

• I was entrusted for risk and P&L management for complete hedging of Index and Etf swaps•Analytics across various D1 products with a focus on Index Swaps, Futures, Etfs, Clients Customised Baskets•Identifying arbitrage opportunities around global corporate actions on our inventory• Opting voluntary corporate action elections• Mandatory and voluntary corporate action booking•Creation of optimized stock level and Fx trades for daily and quarterly Index reviews •Rebalance analysis for stock and volume impact•Forecasting adds/deletes/weight changes/sector changes on major European developed markets/sector indices•Forecast and analysis of dividends to price swaps correctly and minimize dividend risk on Index swaps vs Futures • Revenue generation
• Automation to support desk efficiency in pricing, analytics, data collection, trade creation, etc.
• Mentorship to interns and analysts

Jan 2018 – Jun 2018 · 5 mos · Mumbai, Maharashtra, India

• Concentration analytics to review key clients and presenting insights around growth opportunities, optimization, repricing or revisiting business
• Providing analytics across client-profitability, cost-saving, balance-sheet usage, parity etc.
• Assisting in auditing pricing set-ups of global client accounts to ensure clients are billed as per signed term sheet agreement
• Automation of various analytical and regulatory reporting
• Suggesting and implementing new enhancements to make our tool more interactive and efficient
• Dividend forecasting for next four quarters for competitive pricing of European Index swap pricing ( Historical analysis / Identifying patterns in financial statements, dividend history, investor relations, management statement etc.)

Jul 2017 – Dec 2017 · 5 mos · Mumbai Area, India

• Intern at Quantitative Research - Mumbai, Equities Desk:
• Automation of 50+ Index Strategies for computation and live publication of Index level and divisor on the traditional risk system/ market using python.

Jun 2016 – Jul 2016 · 1 mo

• Sucessfully completed a remote internship in Marketing Management under the guidance of Prof. Sameer Mathur in the marketing area at IIM Lucknow. During my time at the internship, I learnt the basic concepts of Marketing Management, applied these concepts to solve business cases published by Harvard Business School, learned to make effective and concise presentations and finally completed a project of making a marketing plan for an android app.

May 2015 – Jul 2015 · 2 mos · Greater Delhi Area

• Primarily assisted MMU (Mobile Medical Units) operations where we organized medical camps, designed survey questionnaires, collected and analyzed responses from 80 households to reported back a miniaturized case-study. The analysis was a part of a nationwide report titled 'Elder Abuse- The Indian Youth Speaks Out'.
• The remainder portion of my stint involved visits to Senior Citizen Associations in urban regions of Delhi NCR wherein I helped in spreading awareness through Advocacy Initiative regarding various programs and rights for senior citizens guaranteed by the Government of India. Finally worked with my team to achieve footfall of 300 senior citizens for a candle march at Jantar Mantar on 2015 WEAAD (World Elder Abuse Awareness Day).
• Learnt the importance of college-going students to volunteer these NGOs. I got more sensitized towards the elderly.